About this role
The
Renewals Consultant actively manages the process of license renewals for IFZA’s
professional partners and administrative teams. This will include meeting with
partners, finding solutions to objections or issues, and notifying clients of
license statuses and renewal dates. The role requires conducting formal
face-to-face meetings and following up with all partners and entities in a
timely manner and in line with organizational standards and timelines.
Responsibilities
- Client and Partner
Communication: Notify clients and professional partners of upcoming renewal
dates, ensuring adherence to organizational timeframes and guidelines.
- Escalation Management:
Handle complex cases escalated from the administrative team, providing
effective solutions for unique scenarios.
- Negotiation: Negotiate
various matters with professional partners, aiming for optimal outcomes for all
parties involved.
- Data Analysis:
Accurately analyze data to identify trends and develop action plans to improve
the conversion rates of professional partners.
- CRM Management:
Regularly monitor and update the CRM system to manage a portfolio effectively.
- Client Support:
Respond promptly to client emails and queries, addressing a wide range of
scenarios faced by licensees.
- Face-to-Face Meetings:
Conduct regular in-person meetings with clients to maintain strong
relationships.
- Partner Relations:
Maintain ongoing relationships with professional partners, including preparing
reports, hosting meetings, and conducting training sessions.
- Additional Duties:
Perform other job-related tasks as assigned by Management.
Requirements
- Full proficiency in English; additional languages are advantageous.
- Intermediate computer literacy, including proficiency in MS Office.
- Confident personality with the ability to communicate effectively on phone calls and
during face-to-face meetings.
- Self-motivated and accountable with a strong work ethic and a proven track record of
exceptional performance.
- Strong negotiation skills.
- Industry knowledge related to licensing, amendments, cancellations, and immigration
processes is advantageous but not mandatory
Benefits
- International team (over 60 nationalities)
- 24 annual leave days
- Annual flight home
- Life insurance plan
- Medical insurance plan (with the option to
upgrade at your own cost)
- Invitations to participate in various company functions, staff events, and department team building events
- Opportunities to learn, develop and grow with
the organization
- Being part of a motivated team and
Moving-Forward-Company-Culture
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