Education Counsellor (UK & Ireland)

About IDP

IDP stands as a leading global authority in international education services, committed to empowering students, test takers, and partners worldwide to achieve their academic and professional goals through trusted human relationships and innovative digital technology. Established and listed in Australia, IDP operates seamlessly across more than 50 countries, connecting diverse cultures and fostering global educational success.

Our talented team, made up of over 7,000 professionals from various nationalities, age groups, and cultural backgrounds, propels our organization forward. We maintain a proud customer-first approach powered by cutting-edge global technology and continual customer research to deliver personalised, high-quality guidance and support. Together, we transform local aspirations into global realities.

By joining IDP, you become part of a dynamic, inclusive community focused on educational excellence and meaningful impact. Discover further about our values, culture, and career opportunities by visiting www.careers.idp.com.

Role purpose

The Education Counsellor plays a pivotal role in guiding prospective international students to select educational institutions that align closely with their academic ambitions and career goals. This role demands the delivery of tailored, comprehensive counselling services, informing students about diverse study opportunities as well as insights into local education systems, cultural nuances, and geographical considerations.

Key responsibilities include assisting with application paperwork, facilitating enrolment processes, and actively promoting IDP’s suite of products and services designed to enhance the student journey. The Education Counsellor contributes significantly to customer satisfaction and institutional success by providing expert advice and nurturing long-term relationships with students, families, and academic partners.

This role offers a rewarding opportunity to influence students' educational paths, supporting their progression while contributing to IDP's mission of transforming dreams into achievable futures worldwide.

Key accountabilities

• Student Counselling

  • Counsel prospective students to identify appropriate study options including suitable courses and institutions.
  • Schedule and conduct phone discussions and office meetings to accurately convey course/program information whilst ensuring that each students’ needs are being met. 
  • Assist students in determining an appropriate shortlist of applications to submit, thereby ensuring effective use of counselling time.
  • Support the student through the admissions, visa and pre departure processes.
  • Develop and maintain strong relationship with students and their families to ensure that IDP is regarded as a highly professional and trusted service provider.
  • Maintain the highest level of integrity and ethics in every interaction with students and their families, clients, and colleagues.

  
  Delivering Results

  • Deliver consistently outstanding service to ensure a high number of students are converted to the next stage of the student pipeline, ultimately submitting applications to education institutions, and accepting the resulting offers.
  • Identify opportunities to generate leads and effectively leverage these opportunities. e.g., determine the prospective schools, universities, companies, and scholarship bodies where new leads can be derived and established effective relationships with them.
  • CRM system is used to support the end-to-end counselling process including the capture and follow up of all leads and opportunities to close sales.

  
  Business Development

  • Maintain regular contact and activities with key accounts (schools, scholarship bodies).
  • Customer Service Act with the highest level of accountability with students, clients, and colleagues.
  • Respond to face-to-face enquiries, and enquiries via phone and email in a timely manner, with accurate and relevant information.
  • Process and submit applications to institution, obtain offers and facilitate enrolments in a timely manner.
  • Build effective relationships with education institution staff to support timely application processing.
  • Assist students with on-arrival issues or and refer to appropriate agencies where necessary.
  • Build strong relationships with network counsellors to enable ongoing support of students onshore.

  
  Client Relationships

  • Attend client briefings, workshops and visit to institutions to support the development of knowledge of institutions and establish relationships with key contacts.
  • Work with Office Manager and institution representatives in order to develop strategies and effectively promote institutions.
  • Act with integrity and professionalism in all interactions with client representatives

Required experience

• Bachelor’s or Master’s Degree from a Reputable University.
• 2 - 4 years' experience in study abroad programs focusing on UK & Ireland Destinations
• Experience in a sales or customer service driven environment, including achieving individual and team-based targets.
• Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.
• Experience in a sales or customer service driven environment, including achieving individual and team-based targets.