Senior Service Associate
About this role
Job Title: Senior Service Associate
Department/Function: Wholesale Banking Operations
Job Purpose
Senior Service associate is Client Facing function and act as a SPOC between Business , Operations team and Client to support disbursals, documentation and other ongoing monitoring activities.
Roles & Responsibilities:
The roles expects candidates with Knowledge on CAD Process, account opening and Client service to an extent.
Ensure support is provided to client End to End on documentations, transactions.
Ensure proactive follow up and tracking of Covenants that needs to be adhered by the client.
Liaise with CAD, BR ops, CPU team for necessary closure of requests.
Liaise with other banks/NBFC with regards to security document completion and intern liase with Empannelled vendor for closure of reports.
Establish and maintain relationships, providing added value to selected clients and supporting the broader business relationship.
Make independent decisions on client issue resolution within policy frameworks and prioritise actions to meet agreed‑upon TATs.
Ensure enforceable legal documentation for credit facilities as per legal guidance and standard formats/procedures.
Decide on the adequacy of security creation (mortgage, pledge, hypothecation) and approve documentation. Ensure various covenant/deferral tracking in system.
Monitor covenant compliance and trigger remedial actions when breaches are detected.
Liaise with Business Teams, Legal, Credit, etc., for timely and quality deliverables by resolving issues/answering queries.
Take ownership of issue resolution and make binding decisions within scope.
Ensure to meet the clients for resolving queries on documentation for disbursal
Educational Qualifications:
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Experience: 2 - 5 years of relevant experience
Company at a glance
Never share your password, OTP, UPI Pin, CVV etc with anyone.
Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store.
Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility.
Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
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