Sales Manager-Car Loans
About this role
About the Role
The Sales Manager – Car Loans is responsible for acquiring new customers for car loans across designated branches throughout India. This role involves direct customer interaction, promoting car loan products, and ensuring high-quality service delivery. The role holder will analyze customer needs, ensure compliance with internal and external guidelines, and contribute to the bank’s growth by driving disbursals and maintaining portfolio quality. The position also supports digital enablement and automation initiatives to enhance customer experience and operational efficiency.
Key Responsibilities
Primary Responsibilities
- Acquire car loan customers within the identified segment and catchment area.
- Meet and exceed monthly targets for new customer acquisition by analyzing transaction banking needs.
- Provide regular feedback to Relationship Managers on customer requirements and business opportunities.
- Ensure adherence to selling norms and standard operating procedures (SOPs) defined by the organization.
- Maintain strict compliance with internal policies and external regulatory guidelines.
- Ensure high-quality sourcing in line with the bank’s credit and operational policies.
Secondary Responsibilities
- Foster a team environment focused on automation and digital enablement to meet customer needs effectively.
- Drive initiatives aligned with the bank’s rapid growth targets.
What We Are Looking For
Education
- Graduate in any discipline.
- Postgraduate qualification is preferred.
Experience
- 0 to 4 years of relevant experience in sales, preferably in car loans or retail lending.
Skills and Attributes
- Excellent verbal and written communication skills in English are essential.
- Customer-centric approach with a focus on service excellence.
- Ability to analyze customer needs and identify business opportunities.
- Knowledge of car loan products and banking operations.
- Commitment to compliance and operational discipline.
- Adaptability to work in a fast-paced, target-driven environment.
- Familiarity with digital banking tools and automation practices.
Company at a glance
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Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store.
Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility.
Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
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