Relationship Manager-Tractor Loan
About this role
Job Requirements
Role/Job Title: Relationship Manager-Tractor Loan
Function/ Department: Rural Banking
Job Purpose:
The role entails providing financial solutions to meet the requirements of the Tractor Loan customers and ensure value added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing, and deepening. The role bearer would be responsible for providing customers with the best in-class experience to become their banking partner of choice. The role bearer is responsible for acquisition of Dealership business clients and manage the relationship for a designated branch contributing to the larger branch banking channel objectives.
Roles & Responsibilities:
- Responsible for acquiring new customers for Tractor Loans with a detail understanding of Credit assessment, providing end to end solutions to clients.
- Establish closely connect with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates and various product offerings.
- Empanelment of new Dealers, DSA and DST in the market.
- Generate new sales leads for Dealership business customers through referrals from existing clients, promotional activities.
- Conduct policy training for internal team members.
- Proactively resolve customer queries.
- Aggregate knowledge of competitor products, best practices in the market.
- Responsible for tracking channels and team for quality sourcing and healthy portfolio.
- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers.
- Recommend process changes to improve service efficiency and quality across the branch network.
- Demonstrated ability in sales planning and conceptualize promotions and marketing initiatives.
Managerial & Leadership Responsibilities:
- Attract and retain best-in-class talent for key roles in their reporting structure.
- Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements.
- Enable teams to drive growth targets by providing necessary support.
Education Qualification:
Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate.
Experience: 2 to 5 years of relevant branch banking experience.
Company at a glance
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Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store.
Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility.
Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
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