Location Manager-Gold Loans
About this role
Job Requirements
Role/ Job Title: Location Manager - Gold loans
Function/ Department: Gold loan
Job Purpose:
The role entails scaling up the business & distribution of Gold Loan lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner.
Role will closely collaborate with Retail team -Operations, Retail Liability team & IT, for same. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs.
Roles & Responsibilities:
- Identification of branches and potential location for gold loan business basis market survey, competition mapping with NBFC's and Banks and the volume generated by them.
- Increasing the distribution channel by identifying various channels for gold loan along with branch banking.
- Ensure we give best in class service to the Customers by Minimize the disbursal TAT and Closure TAT so that he can be converted and be willing to take gold loan again from us.
- Ensure GLO productivity of Minium 40- 50 lacs per month on new business and 80% generals to be done on eligible customers.
- Recruiting dedicated manpower for gold loans i.e., gold loan officers/Territory managers/ Area Sales heads in branches for customer acquisition.
- Grow the AUM as per target defined and ensure that the overall revenue, cost, profitability, and portfolio quality targets are met.
- Collaborate with the Product team to ensure that the customers are offered the best-in-class solutions funding/multifunding requirements and key DSTs are appropriately incentivized.
- Ensuring renewals of gold loan customers are done on a timely basis and bank doesn’t losses these set of customers.
- Keep a close tab on Valuers and ensure that valuer's /Agencies are swapped on a time-to-time basis.
- Ensure close relationship with valuer and Valuation agencies.
- Training to gold loan officers on potential fraud and fraud Ornaments.
- Ensure Cross sell targets & PSL targets are archived for self and team.
- Ensure the successful adoption of internal compliances & regulatory framework across the business.
- This role will report to ASM/State Head- Gold loans.
Education Qualification:
Graduation: Any
Post-graduation: MBA, PGDM
Experience: 5 to 10 years of relevant experience.
Company at a glance
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Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store.
Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility.
Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
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