Debt Manager-Flows-Commercial Vehicle
About this role
About the Role
The Debt Manager - Flows - Commercial Vehicle is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company within the assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines, contributing to the broader organizational objectives.
Key Responsibilities
Primary Responsibilities
- Manage and execute the collections process for assigned debts.
- Track portfolio performance for specific buckets within the assigned area.
- Monitor and control delinquency by bucket and Days Past Due (DPD), with a focus on non-starters.
- Allocate targets to agencies and in-house teams and ensure achievement.
- Follow up regularly with defaulting customers.
- Ensure adherence to collection processes and legal guidelines.
- Initiate recovery processes for absconded default customers.
- Recommend legal action for non-recoverable cases and coordinate with the legal team for case closure.
Secondary Responsibilities
- Maintain administrative data related to collections, including delinquent account history.
- Provide and maintain MIS reports.
- Review collection feedback on a daily, weekly, and monthly basis.
What We Are Looking For
Education
- Graduation in any discipline.
Experience
- 2 to 5 years of relevant experience in collections or related fields.
Skills and Attributes
- Strong organizational and planning skills.
- Excellent communication and interpersonal abilities.
- Ability to manage and motivate teams and external agencies.
- Knowledge of legal guidelines and recovery processes.
- Proficiency in maintaining MIS and administrative records.
Company at a glance
Never share your password, OTP, UPI Pin, CVV etc with anyone.
Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store.
Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility.
Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
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