Business Support Executive
About this role
Job Title – Business Support Executive
Business Unit - Rural Banking
Function – Retail Banking
Job Purpose:
The role holder has the responsibility for implementing business analytics/ data science to deliver a market-leading platform that offers basic and enhanced financial services for all the Rural retail banking product customers of the bank to achieve business and brand objectives. It will include of making the process efficient and optimization of MIS. The role holder is expected to support the team to drive initiatives and projects that involves building, analysing data sets which are robust and efficient for use.
Roles & Responsibilities:
- Support continuous progression, performance and ingenuity in providing insights for data driven decisions.
- Implement data models for use across the rural retail banking products of the Bank using ‘best in class’ statistical techniques.
- Participate in requirements gathering sessions with business.
- Assist in developing a variety of robust statistical techniques used for the analysis of a diverse range of data.
- Enhance analytical capability in providing value-added analysis and MIS review for the product and distribution groups.
- Proactively review product performance and competitive environment; highlight important trends, gaps & opportunities for the business; cost-effective marketing.
- Preparing reports for leadership that effectively communicate trends, patterns, and predictions using relevant data.
- Provide support to the business teams on deployed dashboards, when needed.
- Stay abreast with global market trends and competitor strategies in key markets.
Educational Qualifications:
Bachelors in Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management / any other.
Proficient in data analytical tools.
Experience:
4 - 6 years + of relevant experience.
Company at a glance
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Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store.
Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility.
Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
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