Business Analysis Manager-Debt Management
About this role
Job Requirements
Role/ Job Title: Manager Training-Debt Management
Function/ Department: Debt Management Flows
Job Purpose:
Training Manager will play a pivotal role in ensuring the successful implementation and growth of the Debt Management Flows. The role focuses on designing, delivering, and managing training programs and communication strategies to enhance employee performance and engagement. It involves developing impactful content, maintaining training-related MIS, and ensuring smooth execution of learning initiatives. The position also oversees LMS and DRA certification processes, coordinates rewards and recognition programs, and manages data-driven insights to support organizational goals.
Roles & Responsibilities:
- Develop and deliver training content, including script preparation and call calibration.
- Organize and conduct training sessions for employees.
- Review and analyze MIS data to drive process improvements.
- Design and create training materials, including knowledge nuggets, quizzes, and survey forms.
- Develop engaging content to facilitate learning and retention.
- Create engaging and motivational communication series to boost team morale.
- Prepare and share results of contests and training activities.
- Manage end-to-end contest execution, including result announcements and reporting.
- Handle complete MIS related to training activities (e.g., Induction, OJT, Quality).
- Maintain a comprehensive repository of training data and documentation.
- Compile, map, and share monthly winner lists.
- Coordinate with vendors and couriers for medal delivery.
- Manage data and address R&R-related queries.
- Oversee end-to-end management of the LMS tool, including content preparation, module uploads, mailer releases, and compliance tracking.
- Collect necessary documents and schedule DRA training sessions.
- Maintain and manage data related to DRA certification status has context menu
Education Qualification:
Graduation: Bachelor’s in Engineering / Technology / Management/ Computers/Science.
Post-graduation: MBA.
Experience: 5 to 10 years of experience in retail banking, preferably with exposure to lending products
Company at a glance
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Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store.
Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility.
Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
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