Associate Relationship Manager-HL
About this role
Job Requirements
Role/Job Title: Associate Relationship Manager-Home loan / Loan against property
Function/Department: Rural Banking
Job Purpose:
To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.
Roles & Responsibilities:
- Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc.
- To service, the leads referred by sales front/cross/selling or other channels.
- To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.
- Achieve agreed individual performance targets for income generation, product sales and new client growth targets.
- Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement.
- Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default.
- Building the relationship in the Market by meeting the Local Builders, Business communities and new channels.
Education Qualification:
Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate.
Experience: 0 to 2 Years in NBFCs/Banking.
Company at a glance
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Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store.
Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility.
Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
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