Technical Hotline Agent
Budapest · On-site
About this role
Our
partner is a globally recognized manufacturing company that provides innovative
solutions for international customers across multiple industries.They are looking for a new colleague to a Technical Hotline agent position with German and English knowledge.
Tasks:
- Provide technical support via email and telephone to customers regarding the use and troubleshooting of robotics products,
- Send technical documentation to the customers as needed,
- Enter and maintain data in the ticketing system,
- Manage customer complaints effectively and professionally,
- Stay up to date and familiarize yourself with new technologies at the company,
- Questioning processes and defining requirements for tomorrow's support.
Requirements
- Completed training/studies as a technician/engineer or comparable qualification,
- At least 2 years professional experience in your training occupation,
- Very good verbal and written communication skills in English and German languages,
- Strong service and customer service focus, as well as excellence communication skills,
- Structured, independent and flexible way of working,
- Intercultural social skills
Benefits
- Attractive
compensation and benefits package (bonus, cafeteria, private medical
package,
- Opportunity
to work for an international and market-leading organization,
- Supportive
and collaborative company culture,
- Modern
working environment with a focus on innovation and digitalization,
- A
team-oriented atmosphere that encourages learning, development, and
long-term career success
Company at a glance
IDBC is a digital IT and HR services provider with more than 230 employees, including a team of over 60 consultants. People are our passion: we constantly strive to provide success and unforgettable experiences for our candidates, customers and employees.
IDBC - Your professional boost
Team Size201-500 employees
WorkspaceOn-site
IndustryStaffing and Recruiting
Location
Budapest, Central Hungary, Hungary
Top Benefits
- Bonus
- Cafeteria
- Private medical package
- International environment
- Collaborative company culture
- Modern working environment
- Learning and development opportunities
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