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IDBC Group

Dispute Management Coordinator (German speaking)

Budapest · Hybrid
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About this role

Our Partner is a multinational company in the field of BSC. They started to expand in Budapest in 2013 and the company currently employs 500+ people. They are serving their customers in 17 different languages with a focus on IT Service Desk, Finance & Accounting, Logistics, Reporting, IT Development and Project Management.

 

Now You can join as an Dispute Management Coordinator (German speaking)

Tasks:

  • Manage disputed invoices for business partners, collaborating with colleagues across Hungary and Germany.
  • Coordinate with resolution teams to ensure timely and effective responses to disputes, driving faster issue resolution.
  • Investigate billing and payment-related issues, working closely with Account Managers and Sales teams to identify root causes and prevent recurrence.
  • Facilitate regular meetings and conference calls with internal stakeholders involved in the dispute resolution process.
  • Take ownership of dispute cases within a designated customer portfolio, ensuring their successful resolution from start to finish.
  • Support continuous improvement initiatives by providing insights and recommendations to enhance quality, cost efficiency, and employee engagement.
  • Build strong cross-functional relationships to ensure effective communication and seamless collaboration across teams.


    • Requirements

  • Fluent in both English and German.
  • Passionate about finance, with at least 2 years of experience in Accounts Receivable or Dispute Management.
  • Able to identify underlying issues and understand the root cause of problems.
  • A proactive problem solver with strong communication and negotiation skills, committed to delivering results.
  • Skilled in analyzing complex issues, identifying root causes, and collaborating with cross-functional teams to implement effective solutions.
  • Results-driven and motivated by achieving measurable improvements in processes and performance.
  • Proficient in Excel and other Microsoft Office applications.
  • Strong networking skills, with a genuine interest in building relationships with both internal stakeholders and customers.
  • Excellent organizational and prioritization skills, enabling effective management of daily responsibilities.
  • Eager to further develop knowledge of SAP and Lean methodologies.


    • Benefits

    • Competitive salary and benefit package.
    • Development opportunities: Language courses & talent programmes, training opportunities and career path.
    • Hybrid work arrangement (3 days of home office per week).  
    • Friendly, open-minded business culture.


    Company at a glance

    IDBC is a digital IT and HR services provider with more than 230 employees, including a team of over 60 consultants. People are our passion: we constantly strive to provide success and unforgettable experiences for our candidates, customers and employees.

    IDBC - Your professional boost

    Team Size201-500 employees
    WorkspaceHybrid
    IndustryStaffing and Recruiting
    Location
    Budapest, Central Hungary, Hungary
    Websiteidbc.hu
    LinkedInLinkedIn

    Top Benefits

    • Competitive salary
    • Benefit package
    • Language courses
    • Talent programmes
    • Training opportunities
    • Career path
    • Hybrid work arrangement
    • Friendly, open-minded business culture

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