Manager

Huntersville · On-site

About this role

Benefits:
  • Fun, wellness-focused work environment
  • Bonus opportunities
  • Complimentary Icebox Membership
  • Casual dress code
  • Employee discounts
  • Flexible schedule
Job Summary
Icebox Cryotherapy Studio is currently seeking a dynamic and experienced Studio Manager for a full-time position at our Icebox Cryotherapy Lake Norman location. The Studio Manager will be responsible for providing leadership and daily direction to all Wellness Coordinators and Estheticians. This critical position must have a solid understanding of membership sales and operational excellence. The manager is responsible for exemplifying Icebox's customer service philosophy, educating clients on services, and providing an exceptional client experience.

Responsibilities
  • Strong work ethic, integrity, and professional demeanor
  • Model all studio activities through self-involvement (leading by example)
  • Promote the health and wellness benefits that are associated with a healthy lifestyle.
  • Properly manage and exceed assigned revenue/ member base goals.
  • Maintain accurate sales records and reports.
  • Maximize revenue by selling all facets of the business.
  • Cultivate a high-energy culture through contests and incentive-based motivation.
  • Manage, monitor, develop, and evaluate the performance of staff.
  • Manage disciplinary actions involving all Icebox studio employees.
  • Create relationships with guests to further personalize their experience.
  • Ensure that the studio is clean, maintained, and operationally sound.
  • Responsible for ensuring that the facility is clean, maintained, and operationally sound.
Qualifications
  • 3 years of sales experience required.
  • 1 year of management experience is required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination.
  • Solid understanding of membership sales and operational excellence.
  • Proven sales leadership.
  • Ability to work and function in a team environment.
  • Keen on driving sales and service excellence.
  • Ability to multi-task and manage client and staff concerns in a fast-paced environment. ·
  • Solid verbal and written communication skills.
  • Health & Fitness-minded people strongly preferred.
  • Associate or bachelor’s degree.
  • Be able to lift 50 lbs.
Company Overview
Icebox Cryotherapy Studios is a fast-growing franchise company revolutionizing cold therapy. Our innovative studios specialize in athletic recovery, pain management, wellness, and skin health. With a sophisticated and sleek brand, our studio environment creates a modern and upscale spa-like experience. We believe in simplicity, offering a minimalistic service menu focused on cutting-edge cold treatments. At Icebox, we pride ourselves on being approachable and inclusive, thereby attracting and catering to a diverse customer base. Icebox is on a mission to create healthier and happier communities, one freeze at a time!

Company at a glance

Icebox Cryotherapy Studios specializes in innovative cold therapy for athletic recovery, pain management, wellness, and skin health.

We currently have 20 opened studios, with an additional 16 under development.

Cold therapy has been commonly used to relieve pain symptoms, particularly in inflammation, injuries, and overuse symptoms. The anti-inflammatory effect that the Icebox provides has helped our clients for the past 11 years with various health benefits.

Discover the Icebox Experience. Inside our modern studios, something amazing is happening. With our fun atmosphere, highly trained staff, and the best equipment in the industry, we push past the norms of a typical wellness studio and deliver the Icebox, customer-centric, best 3 minutes of your day, cool experience. From athletic performance and pain management, or overall health & wellness, Icebox can give you the best innovative cold therapy experience. We do cold well!

Founded2012
Team Size11-50 employees
WorkspaceOn-site
IndustryRetail
Location
Mecklenburg County, North Carolina, United States

Top Benefits

  • Fun, wellness-focused work environment
  • Bonus opportunities
  • Complimentary Icebox Membership
  • Casual dress code
  • Employee discounts
  • Flexible schedule

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