Investor Relations - Analyst / Associate
About this role
About the Role
iCapital’s Investor Relations team within the Operations and Investment Product Management (OIPM) department is seeking an Associate to service the company’s rapidly growing client base. This is a great opportunity for someone with the desire to work with a broad range of clients within a fast-paced, collaborative, and entrepreneurial environment. The Investor Relations team supports investors, financial advisors, and home office personnel, assisting them with their investments on iCapital’s technology platform, and works closely with fund sponsors using iCapital’s platform for distribution. The team’s goal is to optimize the user experience and ensure our clients’ overall success.
Responsibilities
- Help financial advisors and high‑net‑worth investors through the entire onboarding process by ensuring subscription and AML documents are accurate, complete, and compliant. Clearly explain what needs to be fixed when documents don’t meet requirements.
- Deliver white-glove service to financial advisors and high-net-worth investors by providing responsive, high-touch support throughout the onboarding process on the iCapital platform. Build trust through professionalism, reliability, and a solutions-oriented mindset.
- Communicate effectively with advisors, investors, and internal partners via email, calls, and platform-based interactions, translating complex requirements into clear, actionable guidance.
- Proactively identify onboarding obstacles, including incomplete documentation or platform-related questions, and resolve them efficiently to minimize friction and delays for clients.
- Liaise with internal teams and third-party vendors to ensure all messaging to clients is accurate and delivered in a timely fashion.
Qualifications
- Strong Bachelor’s Degree with more than 3 years of experience in financial services, preferably in a client service or investor relations role in alternative investments
- Fluency in English is required, written and verbal. Other languages are a plus.
- Excellent organizational skills and strong attention to detail
- Interpersonal communication skills, written and verbal
- Able to meet hard deadlines and work effectively under pressure
- Proven ability to multi-task and work both independently and as a team player
- Proficient computer skills, specifically Microsoft Office applications (Word, PowerPoint, Excel)
- Comfort with or interest in technology
- Self-motivated, strong work ethic needed
- Possess desire and ability to learn quickly
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office 4 days a week with the flexibility to work remotely 1 day ( Friday).
For additional information on iCapital, please visit https://www.icapital.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/
Company at a glance
Innovating at the intersection of technology and investment opportunity, iCapital streamlines the integration of alternative investment strategies into client portfolios. For asset managers seeking to capture private wealth assets and advisors looking to diversify through private market investing, iCapital provides the means to grow and scale efficiently.
At the forefront of the digital transformation in alternative investing, iCapital’s secure platform delivers a complete portfolio of management capabilities for education, transactions, data flows, analytics, and client support throughout the investment lifecycle. With $880 billion of global volume activity on platform, inclusive of $220 billion in global alternative assets, the iCapital operating system automates and streamlines the complex process of private market investing and seamlessly integrates with clients’ existing infrastructure platform and tools.
iCapital employs more than 1,750 people globally and has 16 offices worldwide, including New York, Greenwich, Zurich, Lisbon, London, Hong Kong, Singapore, Tokyo, and Toronto. iCapital has consistently been recognized for its outstanding innovation, fintech industry leadership, and performance, including CNBC World Top Fintech Companies for 2024, and Forbes Fintech 50 for seven consecutive years since 2018.
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