Lead, Employee Relations

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

In this role you will lead, guide and support a team of ER Specialists and ER Advisors and foster a collaborative and high-performing work environment. You will allocate cases to the team, conduct regular cases reviews and monitor case progress to ensure timely and effective resolution.

This is a 12 month max-term opportunity based in Gadigal Country (Sydney).

What You'll Do

• Lead a team of ER Specialists and ER Advisors to deliver trusted and efficient advice and support.
• Oversee advice provided by ER Specialists and ER Advisors, including governance and due diligence checks to ensure advice is clear, consistent and aligned with IAG policies, procedures and legislative requirements.
• Build capability and competence across IAG leaders, including through leader capability uplift initiatives, training sessions, people leader guides and other practical guidance.
• Provide ER advice to P&C, IAG leaders and their teams on complex or escalated matters.
• Build and maintain strong stakeholder relationships, acting as the ER Lead and key contact point for at least two divisions.
• Monitor ER Specialist and ER Advisor caseloads and capacity and manage work allocation.
• Drive exceptional experiences through excellent customer service and adherence to SLAs.
• Review ER Specialist and ER Advisor case reporting and promote accurate data and reporting.
• Understand case management trends and identify and deliver proactive initiatives to address.
• Contribute to risk management including by reviewing the escalation of employee relations matters, escalating matters for further review as appropriate and supporting ER Specialists and ER Advisors to exercise sound judgment and initiative.
• Oversee the effective use of document management and HRIS systems and support the team with challenges and changes.
• Contribute to improvements in systems, processes, reporting and insights as required.
• Support the Employee Relations leadership team with ER Advisory projects and strategic initiatives, including service model embedment, process improvements, reporting uplift and initiatives that strengthen leader capability and business outcomes.

What you’ll bring

• At least 5-8 years’ experience in an employee relations or employment law role.
• Strong technical expertise in employee relations including case management, workplace investigations and representation at Fair Work Commission conciliations.
• People leadership skills (or capability) including experience guiding and supporting team members.
• Strong stakeholder management and relationship skills.
• Relevant tertiary qualifications such as human resources, employee relations or employment law.
• Experience contributing to or leading projects, process improvements or strategic initiatives in an employee relations, HR or employment law environment.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Sunday 6 September 2026 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.