About this role
HyperGuest is looking for a Hotel onboarding Agent to join our team in India!
As a Onboarding Agent in Hyperguest Platform, you will assist our new customers to solve configuration-related needs in order to set the hotel's online distribution within our system
We are looking for someone who is Self starter and looking to make a major impact in a fast growing company
Responsibilities
- Set up hotel's profile based on Department's guidelines
- Serve as a primary contact for customers during the Onboarding process
- Provide insights to our business customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
- Implement customer support software tools
- Promote a "customer first" environment at all times
- Communicate with customers worldwide through video calls, online chat, and emails
- Understand customer outcomes and analyze customer needs
- Achieve high Customer Satisfaction and retention
Requirements
- 3+ years customer success experience
- Experience in implementation of customer support software tools – A must
- Experience is solving technical troubleshooting
- Proven track record of working in a customer-facing role
- Excellent English both spoken and written – A must
- Hotel Revenue Management / Hotel Reservations Department knowledge- A plus
- Knowledge and experience with hotels reservation and Channel Manager systems – A plus
- Strong analytical skills, with the ability to translate data into insights
- Passionate to provide great service to customers worldwide
- Availability to work in shifts including occasional weekends.
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