Ice Centre Pro Shop

Job DetailsJob Location: Ice Centre - Westminster, CO 80020Position Type: Part TimeSalary Range: $17.00 - $17.00 HourlyIce Centre Pro Shop Associate

Position Summary

Under the direction of the Pro Shop Supervisor at the Ice Centre at the Promenade, the Pro Shop Associate supports the daily operations of the Pro Shop. This role is responsible for delivering excellent customer service, assisting with retail sales, maintaining shop operations, and supporting rink-related duties as assigned.

Essential Duties and Responsibilities

Provide exceptional customer service to all guests

Assist customers with retail sales and product selection

Size and fit customers for hockey and figure skating equipment

Perform basic repairs on hockey and figure skating equipment

Operate skate sharpening equipment and demonstrate sharpening knowledge

Maintain strong product knowledge to effectively assist customers

Ensure cleanliness, organization, and proper product placement within the Pro Shop

Assist with inventory control, pricing, and order processing

Support planning and execution of seasonal sales and promotions

Assist with booking and receiving orders

Support rink operations outside of the Pro Shop as needed

Maintain a professional appearance and conduct at all times

Knowledge, Skills, and Abilities

Minimum age of 18 by the first day of employment

Ability to lift up to 50 pounds as required

Strong attention to detail and organizational skills

Ability to work independently for short periods

Dependable, punctual, and reliable transportation

Ability to provide excellent customer service in a fast-paced environment with frequent distractions

Strong safety awareness and proactive approach to maintaining a safe workplace

Basic knowledge of hockey and figure skating

Clear and effective communication skills with guests and team members

Ability to work collaboratively and courteously within a team

Demonstrated product knowledge and skate sharpening skills while maintaining high customer service standards

Ability to remain focused and limit personal phone use during work hours

Working Environment / Physical Requirements

Shop Hours: Mon-Fri - 4pm-10pm, Sat-Sun - 9am-10pm

Weekend shifts are split, example: Open (9am-3pm) or Close (3pm-10pm)

MUST be available to work flexible schedules including weekends, nights and holidays.

Ability to lift up to 50 pound

Regular interaction with mechanical equipment, including skate sharpening machines

Ability to perform effectively in a fast-paced environment

Education and Experience

High school diploma or equivalent required

Basic knowledge of hockey and figure skating

Prior customer service experience preferred

Highly motivated with a strong work ethic and willingness to learn

This job description may be amended from time to time and is established by Hyland Hills Park & Recreation District. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to outline the basic requirements, duties, and general responsibilities of the position. This position is "at will", which means the District may terminate the employment relationship at any time and for any or no reason, subject only to the requirements of Federal and State law. Similarly, the employee may terminate the employment relationship without notice at any time for any or no reason. In addition, all finalists selected for employment with Hyland Hills Parks & Recreation District must undergo a thorough criminal background check.
Qualifications