Front Desk Operations Supervisor
About this role
Are you looking for a place where meaningful moments are made together?
Shift: 2nd; must be available to work weekends and holidays
Position type: Full Time
Hourly Wages: $27.00
At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Front Desk Ops Supervisor at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.
Where great benefits lead to a life fulfilled.
Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
*Benefit Eligibility will vary by position
Site Specific Perk :
Free Parking
Department celebrations
Associate Appreciation Week
Monthly associate recognition and reward programs
Discounts on local food, fitness, recreation
Seasonal Retention Bonus
As a Front Desk Ops Supervisor, a typical day will include:
Processes all guest check-ins, verifies guest identity, and form of payment, assigns rooms, and activates/issues room keys.
Accommodates guest requests, contacting appropriate staff if necessary.
Follows up to ensure requests have been met.
Compiles and reviews daily reports/logs/contingency lists.
Answers, records, and processes all guest calls, requests, questions, or concerns.
Secures valid forms of payment (e.g., credit card, cash) before issuing room keys.
Guest Experience and Company Standards
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Front Desk Ops Supervisor at HVC:
Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Company at a glance
Hyatt Vacation Ownership offers access to global travel experiences through a diverse portfolio of boutique residential-style retreats in unique destinations. Complementing a distinctive collection of upscale vacation ownership properties, we deliver a lifetime of great vacations with a range of options to fit every traveler, every year. Hyatt Vacation Ownership (HVO) markets and manages shared ownership resorts. HVO offers travelers both rental and ownership opportunities. Through flexible ownership programs, we give members access to World of Hyatt hotels and resorts, as well as vacation exchange with Interval International. Our work environment respects all people and ideas with the mission to provide authentic hospitality by making a difference in the lives of people we touch every day. Ultimately, we help members and guests reconnect with loved ones and create lasting memories together. Explore opportunities to join our team at www.hvocareers.com
Top Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401K
- Travel Discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling
- Family Support
- Growth And Development Opportunities
- Free Parking
- Department Celebrations
- Associate Appreciation Week
- Monthly Associate Recognition
- Local Food And Fitness Discounts
- Seasonal Retention Bonus
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