API Support Analyst
About this role
About HUB24
At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients.
Our purpose is simple: Empower better financial futures, together.
What sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You’ll have the opportunity to make a real impact across your team, the business, and for the clients we support every day.
HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100. We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.
Why you’ll enjoy working here
We create an environment where you can do your best work and see the impact of it.
- Work with smart, collaborative people who get things done.
- Your ideas won’t sit in a backlog, they’ll be heard, tested and actioned.
- Grow your career your way, with support to learn, stretch and explore new opportunities.
We also offer benefits to support you inside and outside of work:
- Genuinely flexible and hybrid ways of working.
- Employee Share Scheme.
- Additional leave and wellbeing support.
- Enhanced parental leave and support through different life stages.
- Everyday benefits, including discounts and financial wellbeing support.
Why this is an exciting opportunity
We're seeking an API & Integration Support Analyst to help customers and partners successfully integrate with HUB24's platforms. This role combines technical support, partner onboarding, integration delivery and API enablement, making it ideal for someone who enjoys solving technical problems while working closely with customers and internal teams.
You will be responsible for supporting API users, troubleshooting integration issues, assisting with partner onboarding, improving documentation and helping drive the adoption of HUB24's API ecosystem. Working closely with Product, Engineering and external partners, you'll play a key role in delivering a seamless integration experience.
What you’ll be doing
API Support & Troubleshooting
Investigate and resolve API and integration-related issues raised by customers and partners
Analyse API requests, responses, payloads and system logs to identify root causes
Manage and own API-related escalations through to resolution
Provide recommendations for product and platform improvements based on customer feedback and support trends
Partner Onboarding & Enablement
Support the onboarding of new API partners and integration providers
Assist customers and developers with API implementation and best practices
Deliver training, technical guidance and ongoing support to API consumers
Help improve API adoption and customer experience
Integration Delivery
Collaborate with Product and Engineering teams to support the delivery of new integrations
Assist with API design reviews, testing and release activities
Contribute to integration documentation, standards and onboarding processes
Support API lifecycle management activities
Documentation & Continuous Improvement
Create and maintain knowledge articles, FAQs and technical documentation
Identify recurring issues and opportunities for automation or process improvement
Monitor API usage, performance and adoption metrics
Contribute to a reliable, secure and scalable API ecosystem
What you bring
You don’t need to tick every box, but experience in the below will set you up for success.
Experience & Skills
Essential
2+ years' experience in API support, integrations, technical consulting or a similar role
Experience working with REST APIs and API troubleshooting
Understanding of authentication methods such as OAuth2 and OpenID Connect
Experience using tools such as Postman, Swagger/OpenAPI or similar
Strong analytical and problem-solving skills
Ability to communicate technical concepts to both technical and non-technical audiences
Customer-focused mindset with strong stakeholder management skills
Desirable
Experience supporting or implementing third-party integrations
Exposure to API gateway technologies such as Apigee, Kong or AWS API Gateway
Basic knowledge of SQL, scripting or software development concepts
Experience within financial services, wealth management or fintech
Familiarity with Agile delivery environments
Ideal Candidate
Enjoys solving technical problems and working directly with customers
Has a blend of technical, customer-facing and stakeholder management skills
Interested in API technologies, integrations and developer experience
Wants exposure to both operational support and project-based integration work
Thrives in a collaborative, fast-paced environment
Our process
We aim to keep the process simple and respectful of your time:
- You’ll receive an acknowledgement after applying.
- Our Talent team will review your application and keep you updated.
- If shortlisted, we’ll connect to learn more about you.
- Interviews may be virtual or in person.
- You’ll receive an outcome and feedback.
If you need any adjustments, please let us know - we’re here to support you.
Our commitment
We’re committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences.
Agencies, we work with a panel of preferred suppliers and are not accepting any unsolicited CVs.
Company at a glance
HUB24 Group (ASX:HUB) leads the wealth industry as the best provider of integrated platform, technology and data solutions, and we’re not done yet.
At HUB24, we believe in the value of advice and by collaborating with the industry and leveraging our technology and data expertise, we’re helping to solve key challenges to enable the delivery of accessible financial advice, and empower better financial futures for more Australians.
Our solutions include Australia’s best platform HUB24, leading SMSF software Class, and myprosperity’s innovative client portal technology.
Recognised by advisers and the industry as Australia’s best platform, HUB24 leverages data and technology to deliver choice, flexibility, efficiencies and value for advisers and their clients. We’re committed to continued investment in innovation that delivers, making the complex simple and enabling advisers to empower better financial futures for more Australians.
As a leading provider of SMSF software, Class, together with NowInfinity, delivers trust accounting, portfolio management, legal documentation and corporate compliance solutions that transform the way finance professionals do business. We champion automation, simplicity and connectively to drive business profitability and enhanced client experience.
myprosperity is a leading provider of client portals for accountants and financial advisers, enabling streamlined service delivery and increased productivity for their business and enhanced customer experience for their clients. We make it easier for Australians to share, communicate and collaborate with their financial professional across all aspects of their financial lives.
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