About this role
Working alongside a high profile and prestigious team, we are seeking a Guest Relations Executive to create a memorable guest experience.
• World renowned hotel within China
• High profile position within The Peninsula Hotels
• Favourable remuneration package
Key accountabilities
- Provide full-range VIP greetings, escort and in-stay personalized services to uphold hotel brand image
- Maintain VIP profiles, prepare relevant reports and attend training and meetings
- Coordinate with all departments to complete pre-arrival VIP arrangements
• Resolve guest feedback promptly with records to guarantee satisfaction
• Assist in staff appearance management, deliver on-the-job training and safety standards
General requirements
• Passionate about luxury hospitality with solid stress resilience
• Proficient in both Chinese and English with clear and appropriate communication
• Strong service awareness and team collaboration spirit.
We would be delighted to receive your CV and will liaise directly with suitable applicants.
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