Associate Relationship Manager (CBB) - Hang Seng Bank (HK)
About this role
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Our employees are the most valuable resources in the bank. We are committed to providing you with the optimal workplace experience. Here is a taste of what we have on offer:
- Attractive basic salary
- Healthcare insurance coverage including yourself and your family
- Retirement benefit scheme with employer’s contribution
- Employee Share Purchase Plan
- Work-life balance: 24 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work
- Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
- Recognizable corporate training and development program
- Progressive career advancement opportunities
Principal responsibilities
- Deliver quality customer service to Mainland and cross-border customers.
- Proactively identify customer needs and recommend appropriate banking services and solutions, including general banking products and insurance products
- Participate in sales and promotional campaigns to acquire new business and strengthen customer loyalty
- Maintain a strong awareness of operational risks and comply with applicable policies and guidelines
Requirements
- University degree / Associate degree holders; or HKCEE / HKDSE holders with passes in Mathematics and Chinese/ English
- Minimum 1 year of experience in account opening and relevant direct sales experience in the banking industry. Candidates from other financial services institutions, such as insurance or independent financial advisory are also welcome.
- Candidates with at least 2 years’ working experience from other industries will also be considered.
- Possess appropriate professional and regulatory qualifications (IIQE Papers 1, 2 and 3 are mandatory; HKSI Papers 1, 7 and 8 are preferred) and fulfil the competency requirements to conduct regulated activities as defined by the Regulator.
- Strong customer service and sales mindset; self-motivated with effective communication and interpersonal skills.
- High proficiency in Mandarin is a MUST. Proficiency in Cantonese and English is an advantage.
- High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
- Ability to manage complex interactions effectively
- Demonstrated situational awareness, strong learning agility, and the ability to work effectively in an agile environment
- Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
RBW
You’ll achieve more when you join Hang Seng Bank Limited.
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
https://www.linkedin.com/company/hang-seng-bank
Issued by Hang Seng Bank Limited
Company at a glance
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Top Benefits
- Attractive basic salary
- Healthcare insurance coverage
- Retirement benefit scheme
- Employee Share Purchase Plan
- Paid annual leave
- Birthday leave
- Marriage leave
- Maternity and paternity leave
- Study leave
- Volunteer work leave
- Preferential interest rate for staff housing loan
- Corporate training and development program
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