System Administrator

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System Administrator
Wilson James
HPC

Permanent

Benefits:

• Salary starting from £29,000 per annum (depending on experience)  
• 8.65% bonus  
  • Travel allowance  
  • HPC free transport service to and from site.  
  • 25 days annual leave  
  • Life assurance scheme  
  • Company sick pay  
  • Pension Scheme 5% employer contribution  
  • Access to online GP service for you and your dependant.  
  • Access to an industry-leading Employee Benefits Platform offering lifestyle savings and discounts on most high street retailers, a Reward and • Recognition programme.  
  • Employee Assistance Programme that provides a health and wellbeing support service  
  • As an employer of choice, we focus on wellbeing, training, and career progression.

Fulcrum Responsibilities 

• Monitor the Fulcrum Support mailbox and reply to all correspondence. 
  • Maintain the fulcrum software on behalf of Wilson James 
  • Responsible for delivering the Wilson James HPC help desk 
  • Deliver 'up-time' KPIs for systems on behalf of Wilson James. 
  • Ensure system training is updated and relevant to all users. This includes the maintenance of training material. 
  • Ensure system software developments are delivered in controlled manner through correct business change procedures. 
  • Ensure system continuous improvement plan is drafted and delivered to support the operational CI plan. 
  • Comfortable managing 3rd party operatives, collaborative with construction partners at all levels. 
  • Ensure Wilson James cyber security protocols are maintained in line with current policy. 
  • Compile accurate daily reports and forward to relevant departments and contractors. 
  • Attend daily meetings as allocated by management 
  • Follow the escalation process when required 
  • Ensure all records are updated
  • Undertake any other work as directed by the Scheduling Manager or Team Leader Stakeholder Collaboration & Client Engagement 
  • Represent Wilson James in client meetings, or arrange attendance. 
  • Foster collaborative relationships with clients, contractors, and key stakeholders 
  • Ensure proactive communication between all parties to provide required level of service 

Other Responsibilities 

• To ensure all documentation is stored in line with correct procedures and requirements 
  • Attend contractor, internal and NNB meetings relevant to the job role. 
  • Ensure Wilson James cyber security protocols are maintained in line with current policy. 
  • Work in accordance with: 
  o Wilson James policies, site procedures and training provided 
  o Wilson James core values: 
  o We are fair and honest in all our activities; 
  o We treat each other with dignity and respect;  
  o We are responsible for all our actions and accountable for their consequences; 
  o We have an environment that enables and supports effective communication; 
  o We will continuously develop safe systems of work to ensure no one is placed at risk in our workplaces. 
  o Customer policies  
  • Carry out any other reasonable request as required by your Line Manager or the Customer

Qualifications:

Essential  

• CITB Operative H&S test (must be completed before the start date) 

Desirable 

• First Aid at work 
  • CSCS Card  
  • Manual handling 
  • Driving Licence 
  • Site Specific Information

Experience:

Essential  

• Digital tools (TMS/DMS) and reporting experience. 
  • ServiceNow/Talk too experience
  • Excellent organisational skills 
  • Strong written and verbal communication skills 
  • Ability to build trust and rapport, fostering strong internal and external relationships 
  • Strong IT skills, particularly with scheduling software and logistics systems 
  • Customer-focused mindset with a commitment to high service standards 
  • Willingness to take ownership and responsibility 
  • Reliable work ethic with the ability to maintain a structured routine 
  • Team player with a collaborative approach 
  • Awareness of equality and diversity principles in a workplace setting 
  • Self-motivated, capable of quickly understanding new processes with minimal support 
  • Experience in radio communications for operational coordination 

Desirable 

• Software development. 
  • Previous experience using scheduling systems or similar software 
  • Power BI dashboards

For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.