Inside Sales Representative

The Avensys Service Team supports a wide range of equipment covering the environmental and instrumentation markets. Based in our Oakville office, your main duties will include working on various equipment, effectively troubleshooting equipment independently, quoting/following up with customers, and being a good representative of the company’s service efforts. Providing top-notch customer service and a positive attitude are essential.

This is a full time position in the office 5 days a week.

Salary: $80,000 - $100,000 CAD per annum, salary is negotiable based on experience and qualifications.

Summary:

The Technical Sales Representative is responsible for supporting the outside sales representatives in dealing with technical matters related to their customers in their territories. The Sales Representative will gather process data and analyze the requirements to prepare appropriate quotes and proposals for the applications. The work involves providing impeccable customer support and service. The role also includes project management and execution. The successful candidate will support the sales team to achieve the sales budget.

This position requires the candidate to be able to communicate with the clientele across the country and suppliers from around the world.

Duties and Responsibilities:

• Analyze and validate client’s requirements and respond to requests for quotation;
• Consult with colleagues and our Principals on the best approach and most suitable product to offer;
• Work with the Territory Sales Representatives to increase overall sales by analyzing requirements and preparing technical quotes and other documents, including formal RFQs;
• Manage, maintain and proactively develop productive relationships with existing and new customers;
• Maintain strong relationships with Principals and suppliers;
• Deal with suppliers and customers in a respectful and professional manner.
• Participate in business development and marketing campaigns;
• Update and help manage opportunities and contacts in the CRM.
• Participate in webinars and other online training offered by the Company’s principals.
• Participate in warehouse inventory counts.

Qualifications and Education:

• College or University degree in a technical discipline or equivalent.
• 5 to 10 years of proven experience as a Customer Service Representative in a sales-oriented environment.
• Familiarity with technical products and a demonstrated ability to effectively understand and communicate technical information.

Knowledge / Skills / Abilities

• Attention to detail.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• Ability to work cooperatively in a team environment.
• Interpersonal and Time management skills.
• Excellent verbal and written communication skills.
• Computer skills with proficiency in ERP software, Excel, Word, and Outlook.
• Possess a solid technical background and understand the industrial application/processes.

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Education reimbursement
• Vision care