Care Operations Manager (COM)

Location
Pocatello
Workplace
On-site

About this role

Benefits:
  • Health insurance
  • Paid time off
  • Vision insurance
  • Company car
  • Competitive salary
  • Dental insurance

Make a Difference. Lead with Purpose.


Are you someone who thrives in a fast-paced environment and enjoys helping both clients and caregivers succeed? As a Care Operations Manager, you’ll play a key role in making sure our clients receive excellent care while supporting and retaining great caregivers. This is a rewarding leadership role where your work directly improves lives every day.


What You’ll Do


Client Support


  • Complete new client visits and facilitate care plan completion
  • Follow up with new clients and stay in regular contact
  • Help resolve client concerns and complaints
  • Follow up after hospital stays
  • Complete regular check-ins and reports


Caregiver Support


  • Check in with caregivers after their first shift
  • Support caregiver engagement and retention
  • Address concerns and provide coaching when needed
  • Help coordinate ongoing training
  • Complete regular caregiver check-ins


Medicaid & Operations Support


  • Help onboard new clients and track authorizations
  • Communicate with Medicaid regarding services
  • Maintain accurate records
  • Assist with scheduling and office support as needed


What We’re Looking For


Preferred:


  • Home care, healthcare, or case management experience
  • Leadership or staff support experience


Required:


  • Strong communication and problem-solving skills
  • Highly organized and dependable
  • Comfortable with computers and phone communication
  • Reliable transportation


Benefits


✔ Competitive Pay
✔ Bonus Opportunities
✔ Health Insurance
✔ PTO / Paid Time Off
✔ Paid Training
✔ Career Growth Opportunities
✔ Supportive Team Environment


Why This Job Stands Out


  • Stable, full-time position
  • Opportunity to grow with a fast-growing company
  • Work that truly makes a difference


Apply Today


If you’re organized, compassionate, and ready to lead, we’d love to meet you.

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Top Benefits

  • Health insurance
  • Paid time off
  • Vision insurance
  • Company car
  • Competitive salary
  • Dental insurance
  • Paid training
  • Bonus opportunities