About this role
Responsibilities:
- Handle customer enquiries professionally via phone and email.
- Perform first-tier troubleshooting and resolve customer issues effectively.
- Maintain a high standard of customer service and service delivery.
- Candidates with call centre, hotline support, or technical helpdesk experience will be an advantage.
Requirements:
- Degree holder, or applicants who have passed five subjects in HKCEE, HKAL, or HKDSE.
- Relevant experience in a call centre or hotline support environment is preferred.
- Good command of both English and Mandarin.
- Willing to work shifts from 7:00 a.m. to 11:00 p.m.
- Working location: Mei Foo.
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