Strategic Account Manager

Job DetailsJob Location: FL Oldsmar - Oldsmar, FL 34677Position Type: Full TimeTravel Percentage: Up to 25%Job Category: SalesSummary / Position Purpose:

The Strategic Account Manager is responsible for building, growing, and retaining long-term relationships with the company’s most critical and high-value clients. This role serves as a trusted advisor, aligning customer business objectives with company solutions to drive mutual growth, revenue expansion, and long-term partnership success.

The Strategic Account Manager owns the full post-sale account strategy, working cross-functionally to deliver value, identify opportunities, and ensure exceptional customer experience across the account lifecycle.

Essential Duties, Functions and/or Responsibilities:

Strategic Account Ownership

Own and manage a portfolio of named strategic accounts with a focus on retention, expansion, and long-term partnership growth
Develop and execute account plans aligned to customer goals, business priorities, and revenue targets
Serve as the primary point of contact and escalation for strategic clients

Relationship & Stakeholder Management

Build strong relationships with executive-level stakeholders and key decision-makers
Act as a trusted advisor by deeply understanding customer business models, challenges, and industry trends
Lead regular business reviews (QBRs/EBRs) and strategic planning sessions with clients

Revenue Growth & Retention

Identify expansion opportunities including upsell, cross-sell, and renewals
Partner with Sales, Customer Success, Product, and Operations teams to drive account growth
Forecast revenue and account health accurately within CRM systems

Cross-Functional Leadership

Coordinate internal teams to ensure successful delivery, onboarding, and ongoing account support
Advocate for customer needs internally to influence product improvements and service enhancements
Ensure alignment across departments to deliver a seamless customer experience

Performance & Reporting

Track account performance metrics including revenue, retention, satisfaction, and engagement
Maintain accurate account documentation, forecasts, and pipeline activity
Provide insights and recommendations to leadership based on customer feedback and account data
Directly and indirectly responsible for product quality.
Other duties as assigned.

QualificationsEducation and/or Work Experience Requirements:

Bachelor’s degree in Business, Marketing, or related field (or equivalent experience)
5+ years of experience in strategic account management, enterprise sales, or customer success
Proven experience managing large, complex, or enterprise-level accounts
Strong consultative selling and relationship-building skills
Ability to influence and communicate effectively with executive stakeholders
Experience working cross-functionally in a fast-paced environment
Proficiency with CRM tools (Salesforce or similar)
Experience in [industry: manufacturing, SaaS, logistics, healthcare, etc.]
Experience managing multi-year contracts or high ARR accounts
Strong analytical, negotiation, and presentation skills
Strategic thinking and business acumen
Executive presence and communication
Customer-centric mindset
Problem-solving and decision-making

Accountability and ownership

Physical Requirements

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards

This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.

TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.