AI Implementation Associate

We are looking for an AI Implementation Associate with 3-5 years of experience to sit at the intersection of finance, AI, and customer success at a high-growth fintech startup. You'll leverage Highbeam's agentic AI platform to help e-commerce brands optimize their cash management, bill pay, and financial forecasting. This is a hands-on, individual contributor role where you'll consult directly with customers, translate their messy financial problems into automated workflows, and prototype new AI-powered solutions. You need to be finance-literate, comfortable with ambiguity, and excited to shape how AI transforms business banking. The team is high-competence, low-ego, and moving fast toward a Series B.

What will you be doing?

Consulting with brand customers to understand their financial workflows, then configuring and customizing Highbeam's AI platform to deliver measurable cash improvements

Reviewing and evaluating AI-generated outputs for accuracy — you need to know if what you're seeing makes financial sense (income statements, balance sheets, cash flow)

Prototyping new AI-powered workflows when a customer need doesn't fit existing capabilities, iterating directly with customers until it works

Identifying patterns across customers and partnering with Product & Engineering to turn manual processes into scalable, autonomous product features

Managing multiple customer relationships simultaneously, driving adoption and satisfaction as the trusted point of contact for optimizing their cash position