Shuttle Driver Dispatcher
About this role
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
The Shuttle Driver safely transports guests, owners, and team members, as applicable, to designated destinations while providing exceptional guest service. This position also supports transportation operations through luggage assistance, guest assistance, and Dispatcher responsibilities as assigned.
COMPANY BENEFITS
- Matching 401K
- Growth & Developmental Opportunities
- Comprehensive Medical, Dental & Vision Benefits
- Employee Assistance Program
- Paid Time Off
- Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
- Tuition Reimbursement & Continuing Education Course
ESSENTIAL DUTIES AND TASKS
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Safely transport guests, owners, and team members while providing exceptional customer service. Operate company vehicles in compliance with safety standards, traffic laws, and company policies. Assist with passenger boarding and luggage handling.
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Support Bellperson duties as needed, including greeting guests, assisting with luggage, providing resort information, wayfinding, and maintaining a welcoming arrival area.
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Coordinate transportation requests using company systems, communicate with drivers and guests, monitor schedules, and support Dispatcher functions as needed.
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Perform vehicle inspections, maintain cleanliness, report maintenance concerns, and follow all safety, transportation, and company requirements.
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Complete required documentation, training, and other duties as assigned to support department operations and guest experience.
EDUCATION and/or EXPERIENCE
- Previous shuttle, van, or bus driving and/or bell services experience preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
- A valid driver’s license is required (minimum of three years driving experience).
- A Commercial Driver’s License (CDL) with passenger endorsement is preferred but not required.
QUALIFICATIONS
- Must be at least 21 years of age.
- Must meet company motor vehicle policy standards.
- Strong knowledge of the Orlando area, attractions, and local activities.
- Excellent verbal communication and customer service skills.
- Multilingual ability is a plus.
- Ability to repeatedly lift 50–75 lbs. as needed.
- Comfortable working outdoors in various weather conditions.
#ZRHMS01
Company at a glance
Grow with a Team That Creates Unforgettable Vacations -
Join one of our 24 resort teams across the U.S. and Mexico or explore opportunities at our Orlando corporate office or India Competency Center in Bengaluru. Wherever you work, you’ll be part of a team that cares about connection, supports your growth, and celebrates the difference you make every day.
Since 1982, our team has helped create memorable vacation experiences for owners and guests. But our story goes back even further—to 1952, when Kemmons Wilson founded the Holiday Inn® brand. Thirty years later, his vision continued with the opening of Orange Lake Resort in Kissimmee, Florida, now our flagship property.
In 2008, a strategic alliance between IHG® and Orange Lake Resorts led to the creation of the Holiday Inn Club Vacations® brand, marking a new chapter of growth, innovation and opportunity. Today, we’re focused on creating travel experiences that bring families closer together. Every role—from resort operations and sales to corporate and beyond— helps create experiences that feel easy, thoughtful, and centered around families.
And we’re still growing. As our resorts and offerings continue to expand, so do the opportunities to build a career with purpose. Here, you can go further, lead with courage, and help shape what’s next for Holiday Inn Club Vacations.
Top Benefits
- Matching 401k
- Growth & Developmental Opportunities
- Comprehensive Medical, Dental & Vision Benefits
- Employee Assistance Program
- Paid Time Off
- Travel Benefits
- Discounts
- Free Vacations through Clubgo Program
- Tuition Reimbursement
- Continuing Education Course
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