Quality Assurance Officer
About this role
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
COMPANY BENEFITS
• Growth Opportunities
•401K
•Comprehensive Benefits – Health, Dental and Vision Plans.
•EAP – Employee Assistance Program
•PTO - Paid Time Off
•Discounts through IHG including additional discounted employee benefits through our company Perks website
•Tuition Reimbursement & Continuing Education Courses
•Outstanding Company Culture
Holiday Inn Club Vacations operates a Quality Assurance department within Sales Operations. The employees in this department, the Quality Assurance Officers (QAOs), provide specialized administrative support to the Sales departments. The primary function of the Quality Assurance Officer is to reduce the number of completed sales that result in rescission or default. In order to accomplish this broad objective, QAOs are required to undertake a variety of special assignments and tasks and to use their discretion to resolve purchasers’ issues, concerns, and questions.
ESSENTIAL DUTIES AND TASKS:
- Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and Holiday Inn Club Vacation owners.
- Confirms sales and verifies contracts with new and existing owners by reviewing all closing documents of Holiday Inn Club Vacation sales
- Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAOs with mail out process in order to recover lost business.
- Assists Quality Assurance management with training and improvement of new and existing employees.
- Build working relationships with sales leaders
- Work to resolve walk-ins and calls regarding customers' concerns
- Maintain reports on all communications with customers
- Follow up with guests on documents with errors to get corrections made
- Ability to work weekends and most holidays
QUALIFICATIONS:
- Must be process oriented with attention to detail
- Self-directed and independent with projects but works as a team player
- Excellent customer service skills
- Strong oral and written communication skills
- Strong work ethic and a high energy level
- Strong administrative, organization, and planning skills
- Some Vacation ownership experience preferred
- Sales experience preferred
- SC Notary license or apply at the time of offer
Company at a glance
Grow with a Team That Creates Unforgettable Vacations -
Join one of our 24 resort teams across the U.S. and Mexico or explore opportunities at our Orlando corporate office or India Competency Center in Bengaluru. Wherever you work, you’ll be part of a team that cares about connection, supports your growth, and celebrates the difference you make every day.
Since 1982, our team has helped create memorable vacation experiences for owners and guests. But our story goes back even further—to 1952, when Kemmons Wilson founded the Holiday Inn® brand. Thirty years later, his vision continued with the opening of Orange Lake Resort in Kissimmee, Florida, now our flagship property.
In 2008, a strategic alliance between IHG® and Orange Lake Resorts led to the creation of the Holiday Inn Club Vacations® brand, marking a new chapter of growth, innovation and opportunity. Today, we’re focused on creating travel experiences that bring families closer together. Every role—from resort operations and sales to corporate and beyond— helps create experiences that feel easy, thoughtful, and centered around families.
And we’re still growing. As our resorts and offerings continue to expand, so do the opportunities to build a career with purpose. Here, you can go further, lead with courage, and help shape what’s next for Holiday Inn Club Vacations.
Top Benefits
- Growth Opportunities
- 401k
- Health Insurance
- Dental Insurance
- Vision Insurance
- Employee Assistance Program
- Paid Time Off
- Discounts through IHG
- Tuition Reimbursement
- Continuing Education Courses
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