Manager of Sales and Marketing Operations
About this role
As the Sales Operations Manager, you will oversee a high-impact team including Contract Processors, Latitudes Consultants, and Sales Support Associates across Gifting, Tour Reception, and Sales Administration. You are the bridge between sales and support, ensuring seamless operations while protecting revenue through strategic anti-rescission efforts.
You will step in, solve problems, coach teams, and elevate performance across the board.
Responsibilities
- Lead and develop a multi-functional sales support team
- Act as the go-to liaison between Sales and Support teams
- Resolve guest and owner concerns with urgency and professionalism
- Drive daily anti-rescission strategies to protect revenue
- Support Sales Consultants and Sales Managers in real time
- Handle escalations, walk-ins, calls, and emails with confidence
How You’ll Make an Impact
- Analyze Quality Assurance performance weekly to reduce rescissions
- Partner with Sales Leadership to resolve service and process gaps
- Train, coach, and elevate both new and tenured team members
- Reinforce best practices that improve customer experience and close quality
- Step in where needed, Sales Support, Contracts, QA, you lead from the front
What We’re Looking For
- Previous Vacation Ownership experience preferred
- Certified Notary Public or ability to obtain
- Strong leadership presence with a hands-on mentality
- Ability to coach, develop, and hold teams accountable
- Exceptional communication skills, both written and verbal
- Customer-first mindset with problem-solving instincts
- Team player who drives results, not just activity
Why This Role Stands Out
- High-visibility leadership role with real influence on revenue
- Fast-paced, high-energy environment
- Opportunity to build, shape, and elevate team performance
BENEFITS
- Lucrative Compensation Plans
- Rewards & Recognition Programs
- Annual Bonus Opportunities for Select Roles
- Comprehensive Medical, Dental, and Vision
- 401K Match
- Team Member Travel Perks and Discounts
- Tuition Assistance
- Referral Compensation Program
Company at a glance
Grow with a Team That Creates Unforgettable Vacations -
Join one of our 24 resort teams across the U.S. and Mexico or explore opportunities at our Orlando corporate office or India Competency Center in Bengaluru. Wherever you work, you’ll be part of a team that cares about connection, supports your growth, and celebrates the difference you make every day.
Since 1982, our team has helped create memorable vacation experiences for owners and guests. But our story goes back even further—to 1952, when Kemmons Wilson founded the Holiday Inn® brand. Thirty years later, his vision continued with the opening of Orange Lake Resort in Kissimmee, Florida, now our flagship property.
In 2008, a strategic alliance between IHG® and Orange Lake Resorts led to the creation of the Holiday Inn Club Vacations® brand, marking a new chapter of growth, innovation and opportunity. Today, we’re focused on creating travel experiences that bring families closer together. Every role—from resort operations and sales to corporate and beyond— helps create experiences that feel easy, thoughtful, and centered around families.
And we’re still growing. As our resorts and offerings continue to expand, so do the opportunities to build a career with purpose. Here, you can go further, lead with courage, and help shape what’s next for Holiday Inn Club Vacations.
Top Benefits
- Lucrative Compensation Plans
- Rewards & Recognition Programs
- Annual Bonus Opportunities
- Comprehensive Medical Insurance
- Dental Insurance
- Vision Insurance
- 401K Match
- Travel Perks
- Discounts
- Tuition Assistance
- Referral Compensation Program
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