Senior Account Manager

Purpose of the job

 

HH Global is a global marketing services group specializing in the execution of POS, Print, Promotional item, Retail service and Campaign execution management.

Senior Account Manager for Print / Promotional item / POSM is responsible for working closely with our clients, suppliers and internal contacts delivering services professionally, to specifications and on time in line with SLA’s. They manage projects and liaise with suppliers and clients, delivering excellent customer service whilst delivering the day-to-day requirements. They will coordinate the production process and process orders in line with the client brief and the client expectations.

 

Key responsibilities

• Provide technical input and advice on POS, Print, Promotional items as required
• Take briefs from the client and ensure requirements such as spec and critical dates are captured
• Produce detailed specifications for internal and external clients
• Brief suppliers on client requirements
• Monitor projects to ensure they are delivered to specification, on time and in line with SLAs (service level agreements)
• Ensure activity is recorded using the designated company tools
• Maintain a full understanding of the broad range of HH Global’s services and pass details on to the client
• Ensure invoicing procedures are followed
• Manage and fulfil client expectations
• Manage day to day operational requirements
• Build and develop relationships with key stakeholders
• Deliver excellent customer service to clients, suppliers and internal stakeholders

 

Knowledge, Skills + Experience

• Minimum 5 years’ Previous experience working either in POSM / Visual Merchandising and Print sector is essential.
• Work experience in the industries handling POSM, Print and Promotional item
• Experience in Marketing, VM (Visual Merchandising), Procurement, Creative Design will be plus.
• Experience working within a client services environment directly engaging with clients (preferrable)
• Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
• Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
• Fluency in verbal and written English and Korean is preferred
• Knowledge of Microsoft office Identifies opportunities for continuous improvement
• Experience of finding solutions
• Keen eye for detail

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