Billing Analyst

Purpose of the Role

The Billing Analyst supports the delivery of an accurate, timely and compliant billing function across HH Global. The role is responsible for preparing invoices, resolving billing queries and ensuring billing activities are completed in line with client requirements. Billing Analyst helps ensure a consistent and efficient billing process.

 

Key Responsibilities

• Prepare and process invoices, credit notes and supporting documentation accurately and on time.
• Review billing data and supporting information to ensure accuracy and resolve discrepancies.
• Generate invoices in accordance with client requirements, SLAs and company policies.
• Extract, review and distribute billing reports where required.
• Process invoice uploads through client portals and third-party invoicing systems.
• Investigate and resolve billing queries and invoice rejections.
• Maintain accurate billing records and supporting documentation.
• Support month-end billing activities and reporting requirements.
• Identify opportunities to improve billing processes and efficiency.

 

Knowledge, Skills & Experience

• Bachelor’s degree in finance, Accounting, Business or related discipline, or equivalent work experience.
• 1–2 years' experience in billing, finance operations, accounts receivable or a related finance role.
• Experience working within service level agreements and deadline-driven environments.
• Strong understanding of billing processes and invoice validation.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience with SAP or other ERP/finance systems desirable.
• Strong analytical, problem-solving and organisational skills.
• Excellent written and verbal English communication skills.
• High attention to detail and accuracy.
• Ability to learn new systems and technologies quickly

• Takes ownership of assigned tasks and delivers high-quality work.
• Customer-focused with a strong service mindset.
• Proactive and solution-oriented approach to problem solving.
• Strong attention to detail and commitment to accuracy.
• Works effectively in a fast-paced, high-volume environment.
• Collaborative team player who builds positive stakeholder relationships.
• Demonstrates accountability, professionalism and continuous improvement.

 

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