General Manager (UK)
About this role
The AI-powered OS for beauty, wellness and self-care
About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Role Overview
We’re looking for an experienced General Manager to take full ownership of Fresha’s UK business, one of our largest and most strategically important markets.
This is a true GM role with full P&L responsibility. You will own the UK strategy, commercial performance and organisation, leading Sales and Account Management while working across Product, Marketing, Operations and Finance to accelerate growth.
Reporting directly to the CEO you’ll work closely with senior leaders across Product, Marketing, Operations and Finance to shape company priorities and ensure the needs and opportunities of the UK market are represented across the business.
We’re looking for someone who can operate equally well at strategic and executional levels. You’ll bring strong commercial judgement, structure and pace; build an exceptional leadership team; and create an environment where people have clear ownership and consistently high standards.
This is an opportunity to lead a significant market within a fast-scaling global technology business and have a direct impact on its next stage of growth.
What you’ll own
Full UK P&L, revenue growth and commercial performance.
UK market strategy, priorities, targets and investment decisions.
Customer acquisition, activation, retention and revenue growth.
Leadership and development of the UK Sales and Account Management organisation.
Forecasting, commercial productivity and operating performance.
Building a strong leadership team and high-performance culture.
Representing the UK market at company leadership level.
Identifying and removing the biggest barriers to growth.
What We’re Looking For
This role requires someone who has already operated as a General Manager or equivalent.
You will have:
Previously been a GM, Managing Director, Country Manager or equivalent business leader within a high-growth company.
Owned a meaningful P&L with direct accountability for revenue, costs, investment decisions and business performance.
A strong track record of delivering significant growth in a fast-scaling business.
Experience leading sizeable, multi-layered commercial organisations through managers.
Strong commercial and analytical judgement, with the ability to move between strategy and execution.
Experience operating in a high-accountability, high-performance environment.
Ideally, experience within SaaS, marketplaces, fintech or another high-growth technology-enabled business.
Ideally, experience serving SMB customers at significant scale.
This is not intended as a first step into General Management. We’re looking for someone who has already run and scaled a business and is ready to take ownership of one of Fresha’s most important markets.
Working at Fresha
We’re building an inclusive, collaborative and high-performing culture at Fresha. We value diverse perspectives and believe great leadership comes from creating an environment where people have clarity, ownership and the support to perform at their best.
We’re committed to providing an inclusive hiring experience. If you need any adjustments or additional support during the hiring process or in the role, we’re happy to accommodate.
Company at a glance
Fresha is the world’s leading marketplace platform for the beauty, wellness, and self-care industry, trusted by millions of consumers and businesses worldwide.
For consumers, Fresha offers a seamless way to discover, book, and pay for beauty and wellness services with top local professionals. For businesses, Fresha provides an all-in-one platform that streamlines operations, from appointment management to client engagement, helping them grow effortlessly with powerful business software, integrated payments, financial services and cutting-edge technology solutions.
Fresha’s comprehensive ecosystem empowers businesses and professionals with everything they need to operate seamlessly and efficiently. From appointment bookings, point-of-sale, client management, and marketing automation to loyalty programs, inventory management, and team coordination, Fresha provides an all-in-one solution designed to drive business growth.
Fresha’s consumer marketplace helps businesses unlock their full revenue potential by maximizing online bookings and leveraging automated marketing tools. Through seamless integrations with major platforms like Instagram, Facebook, and Google, businesses can attract more clients while Fresha’s mobile apps ensure a smooth booking experience.
Today, 130,000+ businesses and 500,000+ professionals rely on Fresha, with over 1 billion appointments processed to date. Headquartered in London, United Kingdom, Fresha has a global presence with offices in New York City, Orlando, Vancouver, Madrid, Paris, Amsterdam, Warsaw, Sydney, Singapore and Dubai.
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