ESM Architect

Location
United Kingdom
Workplace
On-site

About this role

Essential

  • 8+ years of hands-on ServiceNow experience.
  • 5+ years in a ServiceNow Architect or Lead Developer capacity.
  • Proven experience implementing multiple ServiceNow modules (ITSM, ITOM, HRSD, SecOps, GRC/IRM, SPM).
  • Deep expertise in: o ServiceNow scripting (Client C Server-side) o Flow Designer o IntegrationHub o Service Portal / Employee Center o ATF o CMDB architecture
  • Strong experience with enterprise integrations (REST, SOAP, MID Server).
  • Demonstrated experience delivering end-to-end implementations (design through deployment).
  • Strong understanding of security model (ACLs, roles, domain separation).
  • Experience working in Agile environments.
  • Excellent written and verbal communication skills in English.
  • Ability to work in high-pressure, regulated environments. Desirable
  • ServiceNow Certified Technical Architect (CTA) or progress toward CTA.
  • Multiple ServiceNow CIS certifications (ITSM, HRSD, ITOM, SecOps, GRC).
  • Experience in financial services or regulated industries.
  • Knowledge of DevOps and CI/CD pipelines.
  • Experience with ServiceNow Performance Analytics and Reporting.
  • Familiarity with cloud infrastructure and enterprise integration platforms.
  • Experience supporting audits and regulatory compliance initiatives

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