Customer Service Domestic Voice Regional Language Team Member-BPS

CSAs will respond to inbound reseller/customer inquiries. CSAs will use a wide variety of cloud-based tools to navigate customer accounts, research and review policies, and communicate effective solutionsEducationMandatory: HSC from any streamDesirable: Graduate from any streamMandatory: Should be ready to work in flexible shifts – Rotating throughout Day/Night and 6 days workingAdherence to company policies, rules and regulationsTo follow quality processes thoroughly using checklist standardsResponsible for complying with all QMS and ISMS Policies and proceduresDesirable: Should be comfortable in using the e-commerce website and should be aware about how the ecommerce industry works