ERP Analyst

KEY RESPONSIBILITIES / TASKS

• Facilitate the migration of acquired companies to Epicor Eclipse including standard operating procedure review and modification based on business needs
• Aid in establishing best practices for the utilization of the ERP system, Epicor Eclipse, as well as supporting applications that interface with the ERP
• Provide detailed ERP systems requirements for product development, evaluating development projects and tailoring the development process to meet project needs
• Perform direct application support for ERP systems where necessary and updating and maintaining system configuration, setup, and application
• Write and execute functional test plans to ensure ERP system changes or custom development changes are operating accordingly, adjacent processes are unaffected, and users’ requirements are met
• Create documentation such as policies, procedures, workflows, and user guides
• Train end users on  the proper use of the ERP and its companion products as well as creating re-usable training such as documents, videos, and other on-demand resources to streamline the implementation process 
• Knowledge of the Eclipse Warehouse Management System (WMS) to aid in establishing best practices for implementation and aiding sites to use WMS

KEY SKILLS AND EXPERIENCES

• Bachelor's degree in IT, Computer Science or related field preferred 
• 5+ years of experience in an ERP Analyst or equivalent role required.
• Eclipse ERP support experience required.
• Experience in the HVAC industry is a plus.
• Strong technical and functional knowledge of the Eclipse ERP solutions
• Thorough understanding of business processes
• Strong analytic skills 
• Strong customer service skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong prioritization skills to ensure timely and effective issue resolution.