Contracts Manager
About this role
About the Role
The Contracts Manager is responsible for managing customer support contracts and service delivery by integrating technical support, operational planning, project execution, financial management and stakeholder coordination to ensure contractual compliance, customer satisfaction and sustainable service performance.
Qualification and experience:
- Minimum N6 in Electronic Engineering or Avionics; a Diploma in Engineering or similar qualification is preferred.
- Minimum 5 years' experience in technical services/support, contract management, project management and customer-facing operational environments.
- Experience managing multidisciplinary technical teams, service delivery, budgets and contractual obligations.
- Experience within the Defence, Aerospace, Aviation or Airport industry will be advantageous.
- Experience within the ARMSCOR/SANDF environment will be advantageous.
Key technical skills:
- Contract and Service Level Management
- Technical Support and Systems Maintenance Management
- Project and Programme Management
- Operational Planning and Service Delivery Management
- Budgeting, Cost Control and Financial Management
- Risk, Compliance and Quality Management
- Performance Reporting and Data Analysis
- Resource and Workforce Planning
- Process Optimisation
Key responsibilities:
Customer Contract and Service Delivery Management
Manage customer support and maintenance contracts by translating contractual obligations and service requirements into executable delivery plans to coordinate technical support and maintain agreed service levels, resulting in contractual compliance, service continuity and customer satisfaction.
Technical Support and Operational Management
Lead technical support, maintenance and system support activities across field and workshop environments to coordinate resources and resolve technical and operational requirements, resulting in reliable, compliant and efficient service performance.
Project and Programme Execution
Plan and execute customer support projects and programmes by managing scope, schedules, budgets, resources, risks and cross-functional stakeholders to meet agreed delivery requirements, resulting in successful delivery within technical, cost, schedule and quality parameters.
Financial, Resource and Performance Management
Manage budgets, costs, resource capacity, procurement requirements and operational performance through effective forecasting and performance monitoring to optimise resource utilisation and address delivery variances, resulting in cost-effective service delivery and achievement of business objectives.
People Leadership and Continuous Improvement
Lead and develop the services support team while driving process, system and service improvements to strengthen technical capability, performance and collaboration, resulting in improved organisational capability and sustainable customer and operational outcomes.
Company at a glance
HENSOLDT is a leading company in the European defence industry with a global reach. Based in Taufkirchen near Munich, the company develops sensor solutions for defence and security applications. As a system integrator, HENSOLDT offers platform-independent, networked sensors. At the same time, the company is driving forward the development of defence electronics and optronics and investing in new solutions based on software-defined defence.
In addition, the company is expanding its range of offers to include new service models and is extending its portfolio of system solutions. In 2024, HENSOLDT achieved a turnover of 2.24 billion euros. Following the acquisition of ESG GmbH, the company employs around 9,500 people. HENSOLDT is listed on the Frankfurt Stock Exchange in the MDAX.
HENSOLDT has 10 manufacturing sites - located in Germany, South Africa, the UK and France. Our company benefits from our international footprint with offices on all continents.
Our Headquarter is located in Taufkirchen near Munich. Our main sites have all their own product lines and are located in innovative areas: Ulm, Taufkirchen, Friedrichshafen, Oberkochen, Wetzlar and Kiel in Germany, Pretoria and Irene in South Africa, Enfiled close to London, and Plaisir close to Paris.
Why join us?
We pioneer with passion to create competitive premium electronics. Our core competence is to detect and protect: we make an essential contribution to protecting people and nations. We offer various and challenging positions with development perspectives in a friendly and cooperative atmosphere in teams, where collaboration is a key value shared by everyone. Within HENSOLDT you can be a pioneer, take part in new challenges, co-create our company and grow: “Be the Pioneer of our Future!”
Our data privacy statement: https://www.hensoldt.net/data-protection-notice
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