Senior Operations Manager, 3PL Partnership
About this role
Senior Operations Manager
Full Time
St. Margaret’s, Co.Dublin, K67 P7E5
About the role:
As Senior Operations Manager, you’ll take full ownership of our site and partner closely with our 3PL provider to run a first-class operation. This isn't just about managing processes - it’s about people.
You’ll be the driving force behind a vibrant, high-performing site culture, boosting team engagement while navigating a fast-paced environment. Your ultimate goal? Rallying the team to deliver an efficient, safe, and financially sharp operation.
What you’ll do:
- Shape the Site: Oversee our entire Production facility - including the warehouse and planning functions - with strategic oversight of our 3PL partner managing agency and hourly workforces.
- Cultivate Excellence: Champion a culture of continuous improvement across safety, quality, and cost efficiency within an agile, rapidly scaling operational environment.
- Align & Influence: Hold our 3PL partner to account against clear performance standards, and drive through operational improvements even where that means resetting an unproductive dynamic.
- Own the Numbers: Drive site performance through critical metrics such as efficiency and error-reduction.
- Connect Globally: Collaborate with your peers to establish standardisation, share best practices, and build seamless operational consistency.
- Build the Future: Actively mentor, coach, and develop the team to build a strong talent pipeline and foster clear career progression.
Own the Budget: Maintain full financial oversight of site expenditure, including invoice authorisation, with rigorous attention to detail and sharp numerical skills.
What you’ll bring
- Operations Expertise: Experience managing operations or production within FMCG or a comparable high-volume environment, with a modern, practical approach to lean and continuous improvement, and comfortable applying data and AI tools to solve problems quickly rather than relying on formal improvement programmes.
- 3PL & Vendor Management: Proven experience managing a third-party logistics partner or comparable outsourced operation, holding them to clear performance standards and commercial accountability.
- Data-Driven Performance: Track record of using data to diagnose problems and design process improvements, not simply reporting against existing KPIs.
- Safety First Mindset: A foundational knowledge of health and safety regulations.
- Collaborative Leadership: A team-first mentality with a focus on cross-functional collaboration.
- Adaptability: The ability to thrive and remain agile in a fast-paced, evolving workplace.
We know that skills come from many places - so even if you don’t "tick all the boxes", if you’re excited about this role, we would really like to learn more about you.
What we offer
- 70% off HelloFresh + free shipping
- Company Pension (matched 1:1 contributions up to 5%)
- Health insurance
- Annual Gym membership or Wellness benefit
- Membership to global leading mindfulness App - Headspace
- Free lunch on Thursdays for office team day (DUBLIN OFFICE ONLY, NOT DC)
- Work from home allowance of up to €300
- For every year you are part of the team, you will earn one extra day off to celebrate your anniversary (up to 3 additional days)
If this sounds like a tasty opportunity, we’d be excited to hear from you.
Company at a glance
HelloFresh is on a mission to change the way people eat, forever!
The HelloFresh Group is a global digital-native FMCG company and the world's leading meal kit provider.
Founded in 2011 in Berlin, the HelloFresh Group today consists of eight brands that provide customers with high quality food and recipes for different meal occasions. Every ingredient needed for our meals are carefully planned, responsibly sourced and delivered to your door when it’s most convenient for you. Only HelloFresh gives you the tools to achieve something delicious every day.
Making a meal a delicious achievement - not just fuel for your day - takes a lot of work and smart people. From Designers and Copywriters to Data Scientists and DevOps Engineers, to potato farmers, pasta makers and the people who ensure every box is perfectly packed for every customer, we’re collectively disrupting the food supply chain and the multi-trillion-dollar food tech industry.
Our more than 18,000 high-performing and ambitious employees across the globe from New York to Berlin, London to Sydney and Toronto to Milan enjoy a number of benefits including flexible working arrangements, discounts on our boxes, health and well-being and learning and development programs.
We’re always looking for quality ingredients to perfect our recipe, so join us now! https://www.hellofresh.com/careers/locations
Top Benefits
- 70% Off HelloFresh Boxes
- Private Health Insurance
- Employer Matching Pension Program
- Cycle To Work Scheme
- Mental Health First Aiders
- Employee Assistance Programme
- Gym Membership
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