Team Lead - Claims Administration
About this role
Job DetailsJob Location: Tampa HQ - Griston Claims Management - Tampa, FL 33619Position Type: Full TimeJOB SUMMARY
The Team Lead – Claims Administration bridges the gap between frontline CSRs and upper management. They will step in to resolve complex, sensitive, or escalated customer queries that frontline staff cannot handle. They monitor performance metrics as they train and mentor staff. The Team Lead – Claims Administration will also deliver excellent customer service through fast and accurate processing of notices, communication, and coordinating with other departments and supervisors.
ESSENTIAL FUNCTIONS
Act as a lead worker and point of contact for Claims Administration Representatives
Quickly become familiar with Company software, programs, and policies
Build and maintain business relationships with internal stakeholders
Ensure teams’ claim correspondence is timely to avoid any delays in the claim process
Oversee appropriate vendor assignments
REQUIRED SKILLS & EXPERIENCE
Ability to manage multiple priorities within a fast paced and high-volume environment
Ability to work well in a team-oriented environment, as well as independently
Ability to assist, train, and mentor team members in a professional manner
Exceptional verbal and written communication skills for de-escalating conflicts and providing constructive feedback
Ability to interpret support data, spot trends, and generate actionable reports.
Proficient in Microsoft Outlook, Microsoft Word and Microsoft Excel with extensive working knowledge of Microsoft Excel formulas and spreadsheets
Ability to work well in a team-oriented environment, as well as independently
Strong phone etiquette and Customer Service experience
Expert data entry skills and impeccable attention to detail
EDUCATION & TRAINING
High school diploma required; Associate degree preferred
EXPERIENCE
Typically requires 3-5 years of customer support experience with proven leadership or supervisory capabilities.
LICENSES OR CERTIFICATIONS
Insurance 6-20 License, preferred
#Griston2
Qualifications
Company at a glance
HCI Group is motivated by the opportunity to develop creative solutions to traditional and complex problems in our industry. Our path of innovation has led us to profitability and enormous growth potential. Meanwhile, our technology allows our present and future successes to drive our ability to challenge traditional thinking and deliver products and service that improve people’s lives.
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