Field Service Manager

Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.

Responsibilities:

• - Manage, train, and support Hayward’s network of Authorized Service Centers and service partners.
• Identify and onboard new Authorized Service Centers to expand the service network.
• Build and maintain strong relationships with service providers, dealers, and key partners.
• Serve as the primary escalation point for field service issues and partner support needs.
• Develop and deliver technical training through webinars, classroom sessions, and on-site seminars.
• Provide technical support across all Hayward product lines to dealers, consumers, and service providers.
• Perform field service repairs, troubleshooting, and system programming when required.
• Respond to incoming technical inquiries via phone, email, and other communication channels.
• Maintain accurate records of service incidents in the technical service database.
• Diagnose issues and coordinate service calls related to heaters, heat pumps, salt systems, and automation products.
• Participate in industry trade shows, dealer events, and training seminars.
• Review and process warranty requests in accordance with company warranty protocols.
• Maintain and update the Service Center database, including coverage areas, labor rates, and company profiles.
• Assist with special projects and administrative support during seasonal slow periods.

Qualifications:

• 5+ years of relevant experience in technical service, field support, or service network management.
• College diploma or bachelor’s degree in business, marketing, engineering, or a related field preferred.
• Strong technical troubleshooting skills and the ability to diagnose product issues in the field.
• Experience delivering technical training and presentations to a variety of audiences.
• Proficiency with Microsoft Office and service tracking systems.
• Excellent communication and relationship-building skills with customers, dealers, and internal teams.
• Ability to prioritize tasks, solve problems, and manage multiple service issues simultaneously.
• Customer-focused mindset with the ability to handle challenging customer situations professionally.
• Highly organized, accountable, and results-oriented.
• Strong understanding of market dynamics and competitive landscape within the industry is a plus. Salary Range: $65,000-$80,000 CAD

Pay Range:

CAD $65,000.00/annualized - CAD $80,000.00/annualized