Customer Service Representative
About this role
Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.
Responsibilities:Engage with Customers: Be the trusted point of contact for Direct Buy customers through email, telephone, fax, and EDI.
- Review and verify orders for accuracy.
- Efficiently process orders, sample requests, vouchers, and credits.
- Communicate clearly with customers about order changes, exceptions, and product availability. Collaborate Across Teams: Work closely with Sales, Marketing, and other departments to deliver seamless customer care.
- Implement Sales programs and promotions.
- Process credits or replacement products as needed.
- Keep customer and Matrix pricing databases accurate and up-to-date.
What We’re Looking For:
- Ability to adapt and thrive in a fast-paced, seasonal environment.
- Excellent communication skills, both verbal and written, with a focus on inclusivity and clarity.
- Strong problem-solving abilities and a proactive approach to conflict resolution.
- A deep commitment to delivering outstanding customer service to both internal and external stakeholders. Experience & Education:
- 3+ years of experience in a B2B customer-facing role, preferably in a diverse and inclusive setting.
- Familiarity with Salesforce and order management tools.
- Experience in finding balanced solutions that meet both company and customer needs.
- BS/BA Degree in a related discipline or equivalent experience. #LI- LS1
Company at a glance
For over a century, Hayward Holdings, Inc. (NYSE: HAYW) has served the community, transforming the experience of water through exceptional products, outstanding service and innovative technology.
As a leading global designer and manufacturer of pool and outdoor living technology, Hayward offers a comprehensive range of energy-efficient and sustainable residential and commercial pool equipment. This includes pumps, filters, heaters, cleaners, sanitizers, LED lighting, and water features—all seamlessly connected through Hayward’s user-friendly IoT-enabled SmartPad™.
Hayward Flow Control, a division of Hayward Holdings, Inc., stands as a leading manufacturer of industrial thermoplastic valves and process control products. Pioneering the development of the first thermoplastic ball valves over 60 years ago, Hayward Flow Control's products, crafted from industrial-grade thermoplastics, boast unparalleled corrosion and chemical resistance. Additionally, they ensure the purity of media, setting them apart from traditional metal-based flow control products.
Today, Hayward continues to lead the way, upholding its commitment to producing top-tier products and delivering outstanding customer service.
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