Senior Product Operations Manager

Harvey is redefining how legal and professional services operate with frontier AI. As the company scales across 1000+ customers, this role serves as the backbone of the product development lifecycle—building the cross-functional processes and systems that drive alignment from ideation through launch and iteration. You'll join a sharp, fast-moving team at a generational inflection point and help shape the future of knowledge work.

What you'll do

• Develop and maintain scalable operational frameworks that enhance cross-functional collaboration and ensure seamless product launches.
• Build systems to aggregate, analyze, and prioritize customer feedback, generating actionable insights for the product roadmap.
• Oversee launch calendars to ensure timely and impactful product rollouts across marketing, sales, and product teams.
• Facilitate roadmap planning by coordinating inputs from stakeholders and ensuring transparency and alignment.
• Design and manage alpha testing programs to capture feedback and guide product refinement before broader release.
• Monitor and optimize operational workflows to preserve agility and scalability as the company grows.

What Harvey is looking for

• 4–6+ years of experience in Product Operations, Product Management, or a related role, ideally within a tech or SaaS environment.
• Proven ability to develop and implement scalable, cross-functional processes.
• Strong organizational and project management capabilities with excellent communication and stakeholder management skills.
• An analytical, data-driven approach to decision-making.
• Familiarity with product management and collaboration tools such as JIRA, Confluence, Trello, or similar platforms.
• A self-starter who thrives in fast-paced, innovative settings and is passionate about delivering customer value.