Majors Customer Success Manager

As a Majors Customer Success Manager at Harvey, you'll be the trusted advisor to our largest customers—elite law firms, Fortune 500 companies, and premier asset managers—guiding them through their AI transformation journey. You'll drive deep product adoption, shape our roadmap through customer insights, and play a pivotal role in defining the future of professional services alongside a sharp, motivated team.

What you'll do

• Serve as the primary strategic contact and thought partner for Harvey's largest accounts, delivering consultative guidance tailored to their unique needs.
• Lead seamless integration of Harvey into daily workflows, ensuring optimal adoption and maximum value realization from our AI solutions.
• Proactively monitor account health, identify risks early, and drive long-term retention and expansion opportunities.
• Evangelize Harvey's capabilities across customer organizations and collaborate with internal teams to enable consistent end-user adoption.
• Build and nurture executive relationships, transforming customers into Harvey champions and advocates.
• Gather and relay customer insights to internal teams, directly influencing product development and continuous improvement.
• Travel up to 25% of the time to support key customer relationships and drive strategic initiatives.

What Harvey is looking for

• Background in management consulting, technology advisory at a top-tier firm, or strategic customer success and account management experience in Enterprise SaaS or legal tech.
• Demonstrated ability to lead change management initiatives and drive wide-scale adoption for large technology implementations.
• Excellent communication and strategic planning skills with proven ability to influence executive-level stakeholders.
• Results-driven mindset with strong prioritization skills and the ability to thrive in a fast-paced, demanding environment.
• Collaborative, proactive team player committed to supporting colleagues and driving collective success.