Front of House Coordinator - The Wellness Clinic
About this role
The Wellness Clinic within Harrods, is seeking a dedicated Wellness Clinic Coordinator to manage front desk operations. This luxury space unites the world’s leading remedial, aesthetic, and wellbeing specialists, attracting Harrods' exclusive clientele.
Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.
About The Role
As the Wellness Clinic Coordinator, you will be responsible for delivering exceptional results through outstanding service and customer experience. Your role will encompass both customer-facing reception duties and call centre administration, including managing bookings and inquiries via telephone and email.
You will also:
- Maintain the highest standards of discretion and confidentiality at the front desk.
- Act as the first point of contact, providing a warm and welcoming experience for all visitors.
- Learn, understand, and effectively communicate our extensive treatment and product offerings, which blend technology with ancient healing techniques.
- Issue and manage medical forms, ensuring they are completed and returned in advance of appointments.
About You
You are proficient in appointment management and can multitask IT systems with complete accuracy. With experience in the luxury market and exposure to high-end clientele, you understand the importance of discretion.
Additionally, you possess:
- Two years of experience in medical, health, and aesthetic environments, with strong working knowledge of standard treatments.
- The ability to be discreet, empathetic, and provide impeccable customer service.
- Excellent written and spoken English.
- Understanding of medical terminology.
- Ability to multitask and switch seamlessly between reception, administration, and phone/email inquiries.
- Capacity to develop strong professional relationships with practitioners and doctors.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise To You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.
Additional Information:
Time Type:
PermanentDepartment:
Clinic Products (Swaran Shukla)Company at a glance
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story.
Top Benefits
- Pay And Benefits Package
- Development Training
- Employee Recognition Programmes
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