Collection Officer
About this role
Get to know our Team:
Neo Services Sdn. Bhd. is a newly setup Shared Service Center, a 100% subsidiary of GXS Bank Pte. Ltd. based in Singapore - the Grab-led Digital Bank approved by MAS to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises. We are driven by our shared purpose and passion to bring positive transformation to the banking industry.
The Collections Officer is responsible for executing the Collections operations and strategies for Singapore consumer and SME portfolios.
Job Responsibilities:
Call and follow-up with customers to secure payment plans
Review and execute appropriate Collections actions like legal, restructure and settlements to recover debt and minimise credit losses
Partner with product teams and business units to coordinate Collection’s activities across the bank
Achieve the productivity standard set for the team and individual KPI
Take on additional projects and tasks assigned by reporting manager
Our Ideal Candidate:
Fresh graduates are welcome as comprehensive training will be provided
Well versed in the bank products and processes
Good understanding of technology in the digital banking space
Possess strong written, communication and negotiation skills
Company at a glance
At GXS, we're not just another bank. We're on a mission to make banking better for everyday consumers and small businesses. Better is a journey and we're here to stay the course.
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