Diversion Program Manager

Description

Job Title: Diversion Program Manager 

Location: Travis County Austin, Texas Job Type: Full-Time
Reports to: Chief Training Officer | Direct Reports: Mental Health Specialist(s)

About Us:

God Restoring Order (GRO) Community is a mental/behavioral healthcare provider that specializes in trauma focused care for boys and men of color, ages 5 and up. Grounded in an understanding of the neurological, biological and psychological effects of trauma, GRO translates research discoveries into evidenced-based treatments for behavior change.  

Position Summary:

The Diversion Program Manager will oversee the strategic management and operational oversight of our Gun Diversion Program within Travis County. He/She will ensure the effective distribution of services, manage a team of clinicians and collaborate with state attorneys, judges and external stakeholders to achieve program goals of community safety, reduction of rearrests and future violent-related incidents.

The ideal candidate should possess a deep understanding of local and state compliance requirements as well as strong leadership, organizational, and communication skills. The Director will play a critical role in enhancing the efficiency, accountability, and transparency of program services and treatment.  

Key Responsibilities:

1. Strategic Leadership & Oversight

• Lead and manage the day-to-day operations of the diversion program aimed at addressing the causes of maladaptive behavior (ie illegal firearm possession) and subsequently reducing rearrests (recidivism). 
• Develop, implement, and monitor the coordination of services from intake to discharge planning.
• Oversee program budgeting and ensure resources are appropriately allocated to achieve program goals of community safety, reduction of rearrests and future violet-related incidents

2. Team Management & Supervision

• Supervise and lead a team of clinicians responsible for the day-to-day execution of services, including Individual therapy, CBT groups and other recommended treatments per the assessments proven effective for behavior change.
• Identify training and professional development opportunities for team of clinicians to enhance clinical practices and program effectiveness.
• Foster a positive work environment and collaboration with external stakeholders. 

3. Compliance & Regulatory Knowledge

• Ensure the diversion program adheres to best practices and is in compliance with local, state, and federal regulations.
• Stay abreast of legislative and development changes in policies to make “informed” program adjustments.
• Oversee service delivery to ensure program compliance.

4. Program Evaluation & Reporting

• Ensure regular progress reports for attorneys and external stakeholders 
• Assess the efficiency of required documentation.
• Use data and feedback to inform program decisions and service delivery.

5. Stakeholder Engagement & Collaboration

• Serve as the liaison between operations and attorneys/ external stakeholders. 
• Foster relationships with all stakeholders (judges, PO’s, attorneys,) 
• Represent GRO’s Gun Diversion Program at local and state meetings, conferences, and working groups focused on diversion strategies and programs.

6. Risk Management & Problem Resolution

• Respond to and resolve complex or sensitive issues related to diversion operations, working collaboratively with clinical team and external stakeholders to find resolutions.

Knowledge & Skills:

• In-depth knowledge of diversion strategies and alternatives to incarceration, including state and federal regulations related to these programs.
• Proven experience in managing budgets and staff development.
• Strong communication skills, both written and verbal, with the ability to effectively engage with internal teams and external stakeholders

Leadership & Supervision:

• Provide leadership and direct supervision to a multidisciplinary team of community mental health professionals, ensuring high-quality care for individuals who can benefit from mental health services.
• Conduct performance evaluations, coaching, and training to ensure the professional growth and development of staff.
• Oversee case management, crisis intervention, and diversion program operations to ensure alignment with organizational goals and state regulations.

Texas Medicaid Billing & Compliance:

• Ensure compliance with Texas Medicaid billing guidelines, including managing proper documentation and billing processes for community mental health services.
• Stay up to date on Medicaid regulations and billing codes to ensure accurate claims submission and reimbursement.
• Provide oversight and training to staff on proper documentation practices, ensuring adherence to state and federal guidelines.

Community Engagement & Stakeholder Collaboration:

• Build and maintain strong relationships with key stakeholders in the Travis County community, including local government agencies, healthcare providers, court systems, and advocacy groups.
• Participate in community meetings, public forums, and task forces to promote diversion programs and address community mental health needs.

Budget & Resource Management:

• Assist with budget development and resource allocation to ensure the effective use of funds in support of diversion operations.
• Ensure that services are delivered within budget and that funding is maximized to improve outcomes.

Competencies:

• Ability to lead, coach, and develop a diverse team, make effective decisions, and resolve conflicts.
• Deep knowledge of crisis intervention, diversion strategies, and local mental health resources.
• Expertise in Texas Medicaid regulations, billing procedures, and maintaining compliance.
• Skills in designing, implementing, and evaluating diversion programs while managing resources and budgets.
• Ability to build strong partnerships with community stakeholders and advocate for mental health programs.
• Capacity for long-term planning, innovative service delivery, and systems-level thinking.
• Strong verbal and written communication, interpersonal, and negotiation skills.
• Commitment to ethical practices, confidentiality, and advocating for vulnerable populations.
• Ability to analyze data, manage risks, and drive continuous improvement.
• Emotional resilience and stress management skills to navigate high-pressure situations.

Qualifications:

• Bilingual in Spanish and English
• Master’s degree in Social Work, Psychology, Public Health, or a related field.
• Minimum of 5 years of experience in community mental health services, with a strong emphasis on diversion and crisis intervention programs.
• Extensive experience working in Travis County’s mental health system, including familiarity with local resources, providers, and community dynamics.
• In-depth knowledge of Texas Medicaid billing practices, regulations, and compliance requirements for mental health services.
• Proven track record of leadership and supervision in managing community-based mental health teams.
• Strong understanding of mental health crisis management, diversion strategies, and evidence-based practices for serving individuals with mental health conditions.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work collaboratively with diverse stakeholders and navigate complex community systems.

Preferred Qualifications:

• Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or Licensed Marriage and Family Therapist (LMFT) preferred.
• Experience in policy development and advocacy for mental health services.
• Familiarity with trauma-informed care principles and practices.

What We Offer:

• Competitive salary and benefits package.
• A supportive and dynamic work environment committed to social impact.
• Opportunities for professional development and growth.