Resident Services Coordinator
About this role
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
Love making someone's day? Enjoy being the go-to person who can sort things out with a smile? As our Resident Services Coordinator, you'll be the friendly face residents, visitors, and guests rely on every day.This is your chance to join Greystar at an exciting moment as we grow our Build-to-Rent portfolio in Australia. You'll help shape the vibe at The Gladstone, South Melbourne - one of Greystar's premium build-to-rent communities, offering brand new, luxury resort-style living with a premium lifestyle and everyday convenience and play a key role in creating a welcoming, connected community for residents.
Perfect for someone with demonstrated customer service experience in a face-to-face setting, looking to establish a career with a rapidly growing global organisation.
JOB DESCRIPTION
What You'll Be Doing
Greeting residents and visitors with genuine warmth (and great chat!)
Helping with day-to-day enquiries, parcel deliveries, guest check-ins, and move-ins / move-outs, including inspections
Keeping our front-of-house and communal areas clean, safe, and looking sharp
Supporting resident events and helping bring community engagement ideas to life
Administrative support, managing email queries and community inboxes, CRM updates
Assisting with leasing questions and tours for prospective residents
Sharing your best local tips to help residents settle into life in South Melbourne
What You'll Bring
Experience within a customer facing role. Experience in hospitality, retail, front desk / concierge or similar roles highly desirable
A passion for helping people and creating a positive community vibe
Fantastic communication skills and a naturally upbeat, helpful attitude
Confidence using Microsoft Office and willingness to learn new systems
Comfort with occasional physical tasks and safe manual handling
Ability to complete Police and Working With Children checks
Why Greystar?
Greystar is a global leader in property management, development, and investment services, operating over $315 billion of real estate across 250 markets worldwide.
In Australia, we're growing fast, with a rapidly expanding Build-to-Rent portfolio across Melbourne, Sydney and beyond, alongside our established student accommodation communities.
Global expertise, local impact - worldwide leader in rental housing, investment and development
One community, all yours - based at a single premium property, no multi-site travel
Grow with us - real mentoring and career pathways as our Australian portfolio expands
Culture that clicks - inclusive, collaborative teams that back each other every day
Stable and rewarding - permanent role, consistent hours, and a global company built for the long term
Perks that matter - birthday leave, wellbeing initiatives, and a workplace that genuinely cares
Ready to Join Us?
If this role excites you but you don't meet every listed requirement, we still encourage you to apply - we're interested in potential as much as experience.
We're committed to a diverse and inclusive workplace where everyone feels valued and respected, and we welcome applicants from all backgrounds, identities, and abilities. If you have any support or access requirements, let us know at the time of application. Your personal information will be kept confidential in line with relevant privacy legislation.
To find out more about us and working at Greystar, visit: https://www.greystar.com/
Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives.
We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
Company at a glance
Founded in 1993, Greystar provides world-class service in the residential rental housing industry. Our innovative vertically integrated business model integrates the management, development and investment disciplines of the rental housing industry on international, regional and local levels. This unique approach and our commitment to hiring the best professionals have resulted in record growth, making us one of the most respected and trusted global real estate companies.
Because our vertically integrated business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution.
Supported by a global team of 28,000+ employees, Greystar’s experienced and cross-functional executive team boasts on average over 23 years of industry experience and provides a diverse perspective throughout the investment process.
Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take great pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.
Privacy Policy: https://www.greystar.com/privacy
DMCA: https://www.greystar.com/terms-of-use#Copyright%20Infringement%20Policy
Top Benefits
- Birthday leave
- Wellbeing initiatives
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?