Deposit Services Clerk I
About this role
Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked top ten in Forbes Best Bank four years in a row. Come join our team of customer service experts today!
General Description
Under general supervision, but following established policies and procedures, as well as all applicable banking laws and regulations, including BSA and AML, is responsible for a wide range of clerical duties associated with servicing demand deposit and savings accounts. These duties entail processing deposits, overdrafts, stop payments, return items, reconciling, and preparing reports. Routinely works with internal and external customers, answering questions and assisting with the resolution of problems.
Essential Duties and Responsibilities
- Responsible for handling telephone inquiries from customers and other bank personnel. (15% -E)
- Responsible for processing overdrafts, return items, deposits, and stop-payment orders. This entails applying appropriate charges and notifying the applicable department(s) and customer(s). (25% - E)
- Responsible for reviewing daily overdraft reports, creating files, and updating all applicable records. (25% -E)
- May be responsible for handling all aspects of charged off accounts. This includes either verbal and/or written communication with the customers in order to get the account in good standing. (20% - E)
- Prepares a variety of debit and credit tickets to process payments, corrections and/or adjustments. (5% - E)
- Assists with the reconciliation of various general ledger and other operating accounts. (5% -E)
- All other special projects, reports and duties as assigned. (5% - M)
Required Knowledge and Skills
Must possess the knowledge and skills necessary to effectively perform the essential functions of this position. Must possess excellent interpersonal skills and be able to work professionally with all internal and external customers. Excellent personal computer skills (especially word processing and spreadsheets) and a high school equivalency are mandatory. Prior banking and/or collections experience preferred.
At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc…), please contact Human Resources at 417-895-4509.
Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, sex, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation, pregnancy, or any other basis prohibited by law.
Monday - Friday 8:00 AM - 5:00 PM. Rotating Saturday 8:00 AM - 12:00 PM
Total Hours: 40
5988
Company at a glance
Great Southern Bank, headquartered in Springfield, Missouri, was founded in 1923 with a $5,000 investment and six employees. In 1989, the bank became a publicly traded company (NASDAQ: GSBC) and has since grown into a multi-state franchise serving customers primarily in the Midwest.
With a mission to build winning relationships with their customers, associates, shareholders, and communities, Great Southern offers a comprehensive and convenient line of banking products and services to meet the financial needs of individuals and businesses.
Great Southern is a strong community partner, committed to making communities great places to live, work and do business. Great Southern considers it a privilege to provide services and capital to help the communities it serves grow.
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