Policy Processing Assistant

Job Purpose 
Support policy fulfilment for all classes of Commercial lines policies. 

• Assist in processing all classes of Commercial lines policies.
• Manage processing portfolio to ensure policy fulfilment within stipulated turnaround time.
• Ensure policy documentation accuracy and compliance of SOPs and guidelines.
• Support new business models and workflows.
• Participation in User Acceptance Testing (UAT) when required.
• Support ad hoc duties and activities when required.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks. 
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

• Possess a degree or equivalent industry related qualifications.
• Have a minimum of 3–5 years of relevant work experience in group insurance, employee benefits, or account management.
• Demonstrate strong interpersonal and relationship building skills.
• Are energetic, service oriented, and customer focused.
• Are adaptable, resilient, and able to work independently under pressure.
• Have strong soft skills and the ability to foster long term relationships.
• Uphold high integrity, take accountability for their work, and exhibit a positive, team oriented attitude.
• Take initiative to improve current processes and embrace new changes with an open mindset