Business Analyst
About this role
[What the role is]
.[What you will be working on]
- Collaborate with Stakeholders: Engage with management, end-users, and technical teams to gather, analyse, and document detailed business requirements for AI solutions.
- Translate Business Needs: Convert business requirements into clear, actionable functional specifications and user stories, ensuring alignment with development teams and business goals.
- Facilitate Process Improvements: Analyse existing business processes, identify pain points, and recommend automation or optimization using AI tools.
- Conduct Testing: Perform functional and user acceptance testing (UAT) to ensure configurations meet business requirements and maintain high-quality standards.
- Create Reports and Dashboards: Develop insightful reports and dashboards to support data-driven decision-making across teams.
- Train and Support Users: Conduct user training sessions and provide ongoing support to ensure effective adoption and utilization of AI solutions.
- Drive Strategic Value: Work proactively to identify areas where AI can add value to the division goals, driving efficiency and innovation.
[What we are looking for]
- Background in Business Administration, Information Technology, or a related field.
- 3 years of experience as a Business Analyst or similar role.
- Knowledge of Agile and Scrum methodologies.
- Proficiency in requirements gathering, process mapping, and creating user stories.
- Hands-on experience with report creation and dashboard design in Salesforce.
- Excellent verbal and written communication skills, with the ability to present ideas to diverse audiences.
- Analytical mindset with a focus on problem-solving and process improvement.
Company at a glance
The Government Technology Agency of Singapore (GovTech) is the lead agency driving Singapore's Smart Nation initiative and public sector digital transformation. We harness the power of technology to make lives better for citizens, businesses, international audiences and the public service sector.
Our mission: Engineering Digital Government, Making Lives Better.
Our goal is to create a government that is "Digital to the Core, and Serves with Heart". We achieve this by using technology to create services that are easy, seamless and secure for people to use, and placing the needs of citizens and businesses at the centre of everything we do.
As a digital government, our public officers are also able to continually upskill, adapt to new challenges and work more effectively across agencies as well as with citizens and businesses in Singapore.
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